Thank You NING Customer Support!

[RF]

Sorry if this is not the right place to put this but I don't know where it might go but I wanted to share this:

These past 2 or 3 weeks have been rough for me! there was something on my site causing errors, members could not send messages or add friends or comments or gifts etc. I tried looking at my appearance code and custom code but nothing gave me an idea of what was causing the issue, i even removed the appearance code, still the issue was happening, I then filed a ticket with customer support and I was answered promptly by Monica, this poor woman lol worked with me every day for these weeks emailing back and forth trying to help me with the network, Today she actually joined! to see what was wrong, she tried sending me a message on her end and within minutes I had figured out the problem was a stupid translation widget LOL....

all that grief and it was a translation widget that was put in a text box on the front page....sheesh.

[Janettee McCrary]

Yup, Monica is on my site after issues too - she's awesome:)

[Eric Suesz]

I will absolutely pass this along to Monica! She'll be thrilled. Thanks!

[RF]

Welcome :)

[Emmanuel Ace]

widget from where

[RF]

Don't remember, but it wasn't like a Google or Microsoft widget, it was like an off brand one that had goggle translations as part of it, really weird. I added it cause it looked pretty on the site lol

[Jason Rosenthal]

Great to hear! Thanks for taking the time to write this Lady Yshatar! Our Advocacy team works hard to provide great support and service to all of our NCs. We get lots of feedback around how we can do a better job which we appreciate and act on and we always appreciate at a shoutout like this one!!

[RF]

Thank you! NING is wonderful

[Bernard Lama]

lol