What does 2-3 business day means to Ning?

[Jaslin Joseph]

i was supposed to get a refund its been almost 3 weeks, and they told me it was going to take 2-3 business day and i have sent at least 4 e-mail but never even consider responding to my e-mail dont want to complain but this is really bad customer service

[Eric Suesz]

Maybe something has gone wrong, Jaslin. Did you respond to the ticket you had previously opened? I'm not able to discuss billing details on Creators, so can you respond to your ticket and/or provide me that ticket number?

[Jaslin Joseph]

ref:00D8cCLt.5004CGQ7q:ref thats the ticket number

[Eric Suesz]

Thank you. I will take a look and try to find out what the delay is. Appreciate your patience.

[Jaslin Joseph]

thank you

[Eric Suesz]

Hey, Jaslin. I do see that you have something wonky going on here. I have asked our team to look into this for you and get this taken care of ASAP. I'll report back when I have a confirmation that it's done.

[Jaslin Joseph]

Thank You Eric i really Appreciate that.

[Jaslin Joseph]

hi Eric, dont mean to be pushy, but i have been waiting for a long time , i was hoping by now i should have at least here something back from you guys or something

[Eric Suesz]

Oh, no problem. I completely understand. I am seeing that this was processed, although it sometimes does take 2-3 days for the payment to make it's way to your account. I will ask my colleague who is tracking your ticket to double check for you. 

[Jaslin Joseph]

thank you so much for taking care of that for me i finally got it i really appreciate your help eric

[Eric Suesz]

Sorry it took so long and thanks for being patient!