Where's The Mail???

[Patrick Chappelle]

I just tried to sign up for NHacks and I have yet to receive the email confirmation link. I also am not getting notifications of responses to discussions I'm subscribed to here on Creators. Bernard commented on JFarrow's discussion, yet I received no email notification. Immediately after, J responded and I received an email notification.

What gives?

[Eric Suesz]

Thanks for the report! We'll check it out. 

[Patrick Chappelle]

Fantastic!

[Eric Suesz]

One thing to consider. Okay, this is out of left field, but there is the issue of the word "hack" being in these emails. So, obviously, check that spam filter. 

[Patrick Chappelle]

I did consider that, Eric. I should also mention that I did not receive an email notification from JenSocial last night. I got her direct emails to me, but no notification she had responded to my request in one of her discussions.

[Patrick Chappelle]

Come to think on it, even if it were to go to my spam folder, spam always gets delivered to my Blackberry, and I did not receive any of these mails there.

[Bernard Lama]

It seems like there is a problem between my and your accounts. Lol I also did not receive email notification when you replied to Jfarrow's discussion. 

[Patrick Chappelle]

It's more than just between the two of us, Bernard.

[Bernard Lama]

Yeah Patrick, it looks like an error. May be many of them are not receiving like you and me.

[solo]

no im also not receiving any notifications

[Eric Suesz]

Just wanted to update you about this. I don't have any blanket answer for this. I haven't been able to verify these issues. It does not appear at this time to be something that is affecting the platform. 

However, if you can send us a ticket, we can proceed methodically to track this down. We'd love it if you could send a link to the specific piece of content that should have triggered the notification (i.e. give us information about a comment by (member name) and provide us a link to that page so we can see it)

• The subject line of the email notification that should have been sent (if you know it)
• The date and time the notification should have been sent
• Your time zone
• The email address that should have received the notification

If you can't do that level of reporting, I completely understand. But, at this point, I don't have a simple answer for this because it does not appear to be happening across the Ning Platform. That's the info I have right now. 

[Patrick Chappelle]

Holy moley! I didn't get this notification, solo's, or John's, but I did get one of Melon's, and Adam's.

I also received your test email, and subsequent apology.

[Adam Schneider]

It looks like everything posted after Eric's test email is going through.

/r/creators