Where's The Mail???

[Patrick Chappelle]

I just tried to sign up for NHacks and I have yet to receive the email confirmation link. I also am not getting notifications of responses to discussions I'm subscribed to here on Creators. Bernard commented on JFarrow's discussion, yet I received no email notification. Immediately after, J responded and I received an email notification.

What gives?

[Judson Phillips]

Same here.  Is this issue ever going to be fixed or is NING's solution for us to hire mail chimp?

[John Petrowski]

The irony is I'm now paying more to send messages out through Mail Chimp than I am for my network. 

[dex meaans]

Thanks Eric, sending good vibes your way I am sure your team will have it resolved shortly

[RF]

Just thought I would pass this on to NING in case someone else is noticing this? it seems i get emails at yahoo but not hotmail/live.com.

[Robert Druse]

Soon it will be quittin' time on Friday for the weekend; Is it possible that we will not have this resolved until next week or will team members be working through until it is repaired just like I (and most who run small businesses) have to do when something goes wrong and I am not delivering to my customers what they've paid for?

[Riccardo Rossini]

Someone in my site reported same problem

[Corinne]

I work every weekend and looks like MORE this weekend due to the pain in my neck. Nice.

[John Petrowski]

All I know is that past today, I'd be expecting NING to offer some kind of credit towards next month's bill. 

[Aaron]

Hey everyone,

Our on-call team has been working throughout the week to resolve this issue, and we'll continue to work through the weekend as needed. Here's what we've found so far: some messages are arriving without any issues; other messages are getting delayed (we're not sure why yet); and others aren't being delivered at all. We'll continue to post updates on the Ning Status Blog as they become available.

Email issues are some of the hardest for our Engineering and Advocacy teams to troubleshoot. The reason why these issues are particularly thorny is because there are so many variables at play. These include several internal systems we use to send and route email as well as to ensure deliverability; issues with email providers (Gmail, Yahoo!) or ISPs (Roadrunner, Comcast) that may interfere with deliverability; and individual email accounts that may be routing email from Ning Networks to a spam or junk folder.

There's good and bad news in all of this. The good news: issues with email notifications and broadcast messages aren't happening on all networks. The bad news: we've confirmed that some messages aren't getting sent out, and we're working on isolating why that's happening.

We'll continue to investigate and keep everyone informed here and on the Status blog.

—Aaron

[Aaron]

Hi all,

Thanks again for your patience as we continued to investigate. Our on-call team has isolated a rogue machine that was not sending out messages passed to it. We've taken this machine out of the rotation, so most broadcast and notification messages should be going through as expected going forward. We'll continue to check on this machine's health and update the Status Blog again soon.

[John Petrowski]

Works! Thank you! 

[dex meaans]

Great Job Aaron, Shaun and Eric  the lights are back on!!!!