Where's The Mail???

[Patrick Chappelle]

I just tried to sign up for NHacks and I have yet to receive the email confirmation link. I also am not getting notifications of responses to discussions I'm subscribed to here on Creators. Bernard commented on JFarrow's discussion, yet I received no email notification. Immediately after, J responded and I received an email notification.

What gives?

[Strumelia]

Yes, all my senior members are getting totally confused by so many redundant old email notices they are now getting.  Help!   =8-(

[Design Faerie]

Our network looks like Groundhog Day---over and over and over again

[James Higginson]

Same for us too, multiple notifications going out and broadcasts not going at all or arriving very late - update please.

Thanks

[Writer Chick {Diane}]

Same for us.  I wish they'd never decided to send them.  Something is wrong that they're sending over and over again.  And of COURSE it happens on the weekend.  :( 

[Design Faerie]

some of our members are receiving 100 at a time from a LONG time ago, and then again and again ---this is insane

[Eric Suesz]

I haven't been seeing duplicates, but I can understand the frustration for the late email notifications. If you can shoot us a ticket with the exact message pasted in that would be really helpful. If it's older and you're seeing them, that definitely shouldn't be the case. With the actual email, we can look in the logs and check it out. 

[Jayne]

I'm getting things I've already had, plus ones I haven't, but, it's working now,  I know how to scan through the mail quickly and just delete, no problem for me, I wouldn't waste your time sending in a ticket, but, I don't run my site for profit or business so, I can understand how others feel.. Although I do think people could be a little more patient and understanding. I'd like to day Thank you for working to fix this problem.

[Patrick Chappelle]

Well, they didn't "decide" to send them, this is the result of them having resolved the issue. Like when you unclog a drain, everything goes through.

[Curtis]

I am also experiencing some strange mail problems for the last few days-I have not read ALL 94 responses here but plan to turn in a help ticket Monday.

Here is what I am seeing:

I might get 1 or 2 emails telling me I have a new member to approve but when i go to the site there are 6-8 waiting for approval-I did not get an email on these.

My controls are set  so i have to approve new members- but when I respond to the email to check out the new member wanting approval somehow they have almost ALL been approved! This is going to cause a huge problem with spammers being approved without my authorization.

Also a member reports he has friends requests that he cannot view....anyway it does seem to be an issue

[Curtis]

All new members are still being automatically approved on my site despite my settings to require approval. I am monitoring each hour... <Also getting very old emails here.

I am patient because there is nothing else that can be done. if this is the byproduct of some sort of "UPDATE" then I wish "UPDATES" would be throughly tested before being released.

[Aaron]

Hi all, our on-call team is looking into the reports of delays now. As we noted earlier, some of this is expected because our servers are working through the backlog of messages that weren't sent out earlier this week, but duplicate messages should not be happening. The only reason you should be seeing duplicates is if, for example, someone replies twice to the same discussion at different times. This can be especially confusing if there are delays in receiving messages.

Curtis: this friend request issue should now be resolved. That was fixed yesterday along with another issue.

[Aaron]

Hi everyone,

I spoke with our on-call team about this, and unfortunately the issues we're seeing—long delays in sending notifications and broadcasts, some duplication of messages—turn out to be expected after an incident like this one. It may take a few days for the massive backlog of messages to clear—this depends on how many messages were sent, but the affected machine was not in service for days. Once we have a better sense of when the backlog has finally cleared, we'll post here again. I'll also keep the Ning Status Blog updated. 

I may have been a bit too soon to claim victory yesterday in saying this is resolved—the issue with the physical machine is resolved, but the aftermath and recovery may take a bit longer than we'd all hope. I'm sorry for the confusion. We appreciate your patience as we finish recovering from this incident with notifications. 

—Aaron