Where's The Mail???

I just tried to sign up for NHacks and I have yet to receive the email confirmation link. I also am not getting notifications of responses to discussions I'm subscribed to here on Creators. Bernard commented on JFarrow's discussion, yet I received no email notification. Immediately after, J responded and I received an email notification.

What gives?

Tags: email, email notification, email verification

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Permalink Reply by John Petrowski on May 21, 2012 at 7:55am

When I click to download my member's list, I have to receive an email from NING, then click on a link to download the file. I've tried twice but have not received the email from NING.

Permalink Reply by Patrick Chappelle on May 21, 2012 at 7:58am

You're not supposed to receive an email from Ning when you download your .csv file. The same for the Archiver, there is no email involved. Where are you seeing anything about an email, if you please?

Permalink Reply by John Petrowski on May 21, 2012 at 8:01am

When I download my member's information, I have to receive an email from NING, then click on a link to download the file.

This is the message I get when I click to download my member data:

"Export All Member Data (.CSV)

Click OK to start the export. We'll send you an email with instructions for downloading the data as soon as it's ready."

Permalink Reply by Judson Phillips on May 21, 2012 at 8:13am

You will receive an email with a link to download. I do it all the time. Backing up your database is only prudent.

Permalink Reply by Patrick Chappelle on May 21, 2012 at 8:16am

He's talking about the .csv file, Judson, and I don't have to wait for any email. I did this a week ago and just now to figure out what John is talking about.

Perhaps it has something to do with the plan. No?

Permalink Reply by James Higginson on May 21, 2012 at 8:10am

I think maybe because you need the notification server to send you the link to download it. Not sure though

Permalink Reply by Judson Phillips on May 21, 2012 at 6:36am

Well thank God I can promote my site on Facebook and twitter. After all it is not like we NEED the message system to drive traffic to our sites now is it?

Permalink Reply by James Higginson on May 21, 2012 at 7:25am

Can I suggest that everyone who is experiencing this issue again, open a support ticket and provide as much information as you can. What time your broadcast message was sent for example. I assume the support team at Ning will escalate an issue if there are numerous confirmed reports in their ticketing system. Hopefully we can get a resolution today on this!

Thanks

James

Permalink Reply by Judson Phillips on May 21, 2012 at 7:40am

James, I don't know that the support team at ning will do any more than sip latte's. This problems has been going on for a month. There are two possibilities. Either the NING support team is incompetent or they do not care about the problems users have. Until this issue popped up, I was a very satisfied NING customer. My satisfaction is now gone and I am exploring my options.

Permalink Reply by Patrick Chappelle on May 21, 2012 at 7:50am

Judson, you need to file a ticket at the Ning Help Center. The reason problems do not get solved at certain networks is they choose to post their issues here rather than submit a ticket, and follow through. Ning has fixed the problem for the most part, but there are still a few networks where it hasn't been resolved, and they will not get resolved until those network creators point out the problem to Ning, by either call or submitting a help ticket.

Rather than supposing Ning won't do anything about the problem, why not take the same time and energy you've expended here to make a call to Ning Help?

Permalink Reply by Judson Phillips on May 21, 2012 at 8:12am

I have open tickets and called NING. When I get through I get the lame customer service, "I'm sorry, we are working on this problem." I called NING this morning. No one is in. I have received more enthusiastic help from the DMV and the IRS.

This problem has been going on for a MONTH! It is beyond silly that these problems are not fixed.

Permalink Reply by Holly Dilatush on May 21, 2012 at 8:18am

This has NOT been my experience!

I have a Ning Pro plan (since Dec. 2012) and have been pleased with the phone and email support from the handful of tickets I've submitted.

The only frustration/exception has been realizing they are on California time, and so I must wait until their office hour times for phone help and for responses.

But the service has been prompt, detailed, and upfront for each of the questions I've submitted.

[just to share a different perspective]

Holly