Nice post, Thiago!
This infographic got a lot of play yesterday--the third annual Community Manager Appreciation Day (CMAD). It illustrates a growing global recognition for the role of community manager and depicts how community management is a lifestyle more than an occupation.
Jeremiah Owyang's Wrap-up: Community Manager Appreciation Day 2013 gives a good look at the day's events. A few highlights:
Hope you all felt the love yesterday. More power to you!
Finland? I never imagined this.
It is true that hats need to be switched depending on the scene. What might also work is once orientation has been done in a group, would be to hand some of the hats over to other members.