Joseph's Groups
Joseph's Discussions
Your legacy premium services & the new rate plans
Started Aug 17, 2010 0 Replies 0 Favorites
Hi Creators!Questions regarding premium services have been brought up several times in the forum so I'd like to summarize how they are handled in this post.The moment you pick a new plan, we will…Continue
Gift ideas for "Network Creator only" gifts ?
Started Nov 16, 2009 0 Replies 0 Favorites
Thanks for your generous input in the previous thread!Now we've heard how you would like to use these gifts, why not let us…Continue
Gifts that only Network Creators can give?
Started this discussion. Last reply by Kate Lennon Nov 16, 2009. 15 Replies 0 Favorites
Hi Network Creators!We've heard that people want gifts that only Network Creators can give. It would be really helpful if you could let us know how you'd like this feature to be or whether this is…Continue
Gifts Received (2)
Joseph's Page
Latest Activity
Joseph replied to J.Wings's discussion 'Has anyone reached $100 and been paid for virtual gifts?'"Hi NCs,
The short answer is YES, there are networks with good VG sale made over $100 and have been paid. However, we can't share the list here due to privacy reason.
What everyone is saying here is true. The Virtual Gifts feature has…"
Joseph replied to David Deubelbeiss's discussion 'More options to access content'"Thanks for spending the time filling out the survey, David!
Yes, we have heard NCs wanting levels of access control that's not tied to payments. This feature has some overlap with Paid Access implementation, but supporting both in one release…"
Eric Suesz replied to Joseph's discussion 'Invalid invoices were sent out today due to system error'"This discussion is very out of date. The incident it describes has long passed, so I'm going to close this discussion to avoid any future confusion."
Kat replied to Joseph's discussion 'Invalid invoices were sent out today due to system error'"Thanks! This is going to cause a lot of problems for me, but hopefully I can get them straightened out before the 30th."
Kat replied to Joseph's discussion 'Invalid invoices were sent out today due to system error'"I received this email, but it was from "Ning" and did not have any branding. I received my original invoice on 7/26. I received another today along with an email stating that "my payment was declined," and that you'll try…"
Joseph posted a discussionYour legacy premium services & the new rate plans
Hi Creators!Questions regarding premium services have been brought up several times in the forum so I'd like to summarize how they are handled in this post.The moment you pick a new plan, we will cancel all premium services under the network, in many cases this results in a "prorated credit" which reduces the total charge on the invoice. However, if you see an actual charge on premium services, it means one of the three things:It's a prorated charge for the days before you picked the plan, and…See More
Joseph replied to Speed Racer's discussion 'hmmm....WHY is there no record of my payment to Ning'"Eric has pointed out the most common causes for not seeing a payment going through. I'd like to call out one more case though this only applies to a very small number of accounts.
Around the clock, we have data integrity checks that scan…"
Joseph replied to DulceOración's discussion 'Problem with the payment'"Hi DulceOración and other NCs in this discussion,
Thank you for reporting this issue! At Ning we review every ticket coming in, and if there is a billing error we will always issue a refund. So rest assure your ticket will be processed and…"
Joseph replied to Possibility's discussion 'Help! Ning are trying to charge me twice :o('"Hi Possibility,
Here is your account history so far:
- You had a credit of $37.38 as of 7/20 from premium services you have paid in the past.
- We aligned your premium service subscription on 7/20, and generated an invoice of $87.70 for the new…"
Joseph replied to Liz's discussion 'Answering your billing tickets and concerns'"Hi Star-Dust,
Thank you for your patience. Your invoice & payment should have gone through now. Just in case, I have resent both of your invoices to you.
Note, the second invoice is charging a prorated amount. On your next billing day,…"
Joseph replied to Eric Suesz's discussion 'Making the Switch to New Plans: Removing Access to Premium Services and Network Deletion Functions'"Hi There,
Just quickly paste what I wrote earlier w/ additional comments:
- The $14.29 is a prorated charge for the service period from 7/23-8/20
-> This is the $14.29 you got charged today
- This payment haven't run through your PayPal…"
Joseph replied to Eric Suesz's discussion 'Making the Switch to New Plans: Removing Access to Premium Services and Network Deletion Functions'"Hi Beam of Light,
I took a look at your account and things look good. Let me explain to you what's happening on your invoice:
- You are already on the $183 rate for your first year
- Your Billing Day is the 21st of every month
- Your…"
"What a relief~!! Thanks for letting us know~I was still worried about the error on my first bill which I did send in a trouble ticket on~ I know you all have been swamped with work. I did wonder about the bill saying Ning Trial and being dated 6/19…"
Chris replied to Joseph's discussion 'Invalid invoices were sent out today due to system error'"I see, thanks Eric!"
Profile Information
Comment Wall (5 comments)
- At 5:49am on January 7, 2011,
Raj said… - Joseph. I can see that you are online. Please need your help with a Ning Issue urgently. Please respond to my message in your message box.
- At 5:48am on January 7, 2011,
NC for HireGarfield Creator said… - Thank you for your gift!
- At 5:47pm on December 24, 2010, Garfield Creator gave Joseph a gift…
NC for Hire 
Happy Holidays! If his gift made a difference for you imagine the difference it could make on a network. Thank you for having at least one free gift.
- At 11:19pm on January 14, 2010,
Jonak Chetia said… - hey how can i put a logo image on my ning network?
- At 2:37pm on November 26, 2009, Garfield Creator gave Joseph a gift…
NC for Hire
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soaringeagle replied to soaringeagle's discussion 'dreadlockssite 3.0 bugs issues suggestions list updated 5/18' in the group The Sandbox"updated
a member reported the following :
It runs so slow that typing a comment/reply is next to…"
Jordon McGee (Jords) replied to Jared's discussion 'Leaving members, deleting content, Archive feature'"@Joe Fulton
Eric is no longer an employee of Ning. All questions should be forwarded to Allison."
Kos replied to sho allan's discussion '[TIP-NING 3.0] Add icon in menu tabs!!'"Going to try this today. Fingers crossed I don't screw it up *lol*"
Kos replied to Elshara Silverheart's discussion 'Free Site Promotion'"I have to bookmark this one. Thank you!"
Ana Maria Sancho Biesa replied to Ana Maria Sancho Biesa's discussion 'Activity ha dejado de funcionar en mi red 3.0' in the group Ning Networks en español"Las actividades se recuperaron.Cuando escribí lo que abre este hilo de discusión no…"
"No response from Allison or Eric as of yet. I had sent Eric Seuez an e-mail and expected…"
Rosemary Burns joined Allison Leahy's group
The Sandbox
Join The Sandbox to experiment with Ning 3.0 now!The Ning Team will be triaging bug reports and…See More
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