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Announcements from Ning

500 error on some Ning Networks

Hello!

Due to the maintenance in the Ning systems, 500 errors might appear on some Ning Networks.
It usually takes up to 20 minutes for our technical team to solve such issues.
We do apologize for the inconveniences, but the maintenance works are necessary for stabilizing our systems and improving their functionality in future.


Regards,
Ning Team

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Replies

    • Kos, thanks for your comment, but I still want to reply to you to explain ourselves. The issues with features, broadcast messages etc, were all caused by the same technical issue that brought down many networks with the 500 error. Our programmers started fixing it as soon as they could. We understand your frustration and do our best the solve all the existent issues on Ning.

      We have a team of experienced developers who don't experiment with code just to see what happens. They are trying to solve the issues that have been on Ning for years, causing lots of issues on networks.

      I'm sure that you will make sure that new Ning team is here only to make the service the best it's ever been pretty soon.

      Cheers!

      • Anna I appreciate your intervention.  That's how it feels to "us" out here in the field and you may say 'that's how it was when we got it' but in all honesty, it's not.  We didn't have broadcast messages not being sent, Activity Feeds and photos not appearing.  These are new to the platform.  Now in all honesty, we've been told before that 2.0 was deteriorating and beginning to  erode so it's quite possible that these can be attributed to 'that'.  It still doesn't explain why things are going back in 3.0.  Either way, we breathe a sigh of relief when they're repaired quickly.  We've lost soooo many friends who took their site elsewhere.  Nings size has been cut dramatically.  It's been difficult to remain loyal but a few of us are still here, waiting.  Again, I truly appreciate your intervention here (please never leave!).  It's far, far worse when we're left to our own demons. 

        May 2017 be a new year for Ning.  I have dreams that those who left, will eventually regret their decision.  I can dream!  lol

      • I am sympathetic towards the site owners experiencing difficulties - it is beyond frustrating to feel unable to fix errors - but at the same time I am also very grateful for the undeniable efforts the new team have been making to improve the service. It has been a noticeable improvement in general. Plus direct communication from Ning here in Creators is very reassuring. Please don't retreat if we occasionally vent our spleen. It can be enormously difficult for a Creator if a site does not work smoothly, as we invest so much of our energy and love into them. You are doing a good job. Thanks for the updates.

        • vent our spleen

          LOL You can say that again.

        • Thank you, Anam. We appreciate that!

  • I'm having this problem now in my network sociosdoflamengo.ning.com

    • Flavio, we do apologise for the inconveniences. I'm sure your network will be fixed really soon together with other networks.

      We appreciate your patience in this matter!

  • What a friggin' nightmare.  Ning really needs to make sure whoever is covering for the weekend, knows what they're doing.  It's only becoming worse.

    Now I can't access "new ticket" to support.  I'm receiving an error message AND I'm unable to reply (accept) a new friend request.  The URL not working.  Come on guys........get it together!

    Yes, an online ticket has been filed but this is ridiculous!

    • We are really sorry that you're having such issues on your network. Our programmers are doing the best they can to solve the issue as soon as possible.

      Please accept our apologies for the inconvenienves!

      • Thanks for the reply, but this has been going on for weeks now. When I ask Support when it will be fixed, they can't say. 

        I can't even begin to imagine what's so complex in programming terms that it can't be fixed over several weeks and that you can't even estimate a fix time. One begins to suspect that you've let most of the old team go and haven't hey recruited a new one, or maybe don't intend to. Or, perhaps you can explain?

        My network, and I'm sure those of many others, is pretty much unusable in the current mess. We're losing traction with our members. It's got to the point where "sorry", "we can't say" and "we don't have that information" doesn't even begin to hack it. We're left with little choice but to assume that the new owners of Ning aren't serous about maintaining their current customer base, let alone gaining new ones. 

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