As 2016 comes to a close, we wanted to take a moment to share some of our progress over the last few months.
Stability
Our Engineering and Operations teams have had their heads down working to resolve the underlying causes of recent platform instability. As a result, you’ve probably noticed fewer 500 errors and accessibility issues. We’re dedicated to continuing to improve up-time in the coming year.
Billing & Technical Support
We’ve been hard at work making improvements to your support experience, as well. You’ll likely remember from years past that our technical support winds down a bit around the holidays. However, this year, we’re ramping up our support! We’ve added new in-house Community Advocates to our team, which has allowed us to increase our presence here on Creators and in our social channels. We’re also pleased to announce that we’ve expanded our hours to provide 'round the clock support from here on out! With 24/7 billing and technical support, you can contact us whenever is most convenient for you!
Bug Backlog
We’ve started working on the bug backlog and are making progress. We’ll continue working through known issues in the new year. Networks affected by open issues will continue to be contacted as they are resolved.
New Features
While we’ve released a few small updates so far, our focus the past few months has been on platform stability and support. We look forward to bringing you more updates big and small in the new year!
Thank you for sticking with us and your continued loyalty. We look forward to a lot fewer posts thanking you for your patience and a lot more introducing new features in 2017! Stay tuned for more updates in the new year, and Happy Holidays from all of us here at Ning!
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Replies
You know it! Keep up the great work!
My site is down today!
404: Not Found
Please double-check the address you've just entered. If you entered “www.example.com/networkname”, try “networkname.com” instead.
Can you give us a heads up on this?
Hi Linda!
It takes some time to investiagte the issue with your network. We appreciate your patience in this matter.
We will get back to you via e-mail as soon as possible.
Regards,
Ning Team
Here's their new online ticket URL. Might be faster to notify them there http://hc.ning.com/contact/networkdown/index.php
Bookmark it!
Hello Kos,
Thank you so much and yes I did book mark it. I called in and said they canceled site by accident or? Not sure, but THANK YOU!
You're so welcome. Oh wow! Good thing you called! Hope they get it straightened out quickly for you. Have a very Merry Christmas!
Kos, thank you for helping other creators! We appreciate that :)
Yes, Thanks again Kos and thank you Anna, what a difference a year makes for sure in the level of service! I had on line call report and Anna responding ever so quickly to resolve the issue this morning. We are back up and running with our over 4,000 members ready to enjoy the holidays! www.lindahertz.com does work now!!!
Thanks again Kos and to Anna and my phone call from Valentine at your company.
Sincerely,
Linda Hertz
Nice :)
Thank you!
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