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Announcements from Ning

Hardware update, and possible issues

Posted by Kyryl_Ning_Support on September 1, 2017 at 6:54am

Hello there,

We would like to inform you that currently, we are in the process of hardware renovation and it's possible that during next several months there could be some issues with stability of our systems.

We do apologize for any inconveniences in advance and hope that when the update would be finished you will enjoy the changes.

Thanks for understanding.

The Ning Team.

Update.

The tech team has released the hotfix recently and the networks should be back up. Please accept our apologies for the temporary inconveniences.

We will keep monitoring the systems in order to prevent or minimize possible downtimes.

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issue, hardware, ning, renovation, stability

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Replies

- - - Kos > Kyryl_Ning_Support September 27, 2017 at 10:02am
      
      Kryrl thank you for taking a look. Your attention is greatly appreciated. Glad it's all taken care of
Kyryl_Ning_Support September 1, 2017 at 8:13am

Post has been updated
lorianne September 1, 2017 at 8:07am

is there an ETA for when will be back up?
Kos September 1, 2017 at 7:53am

A further thought b/c this really has me smoking: When you know you're going to have maintenance issues, you select a time when sites are used the least like at 2 a.m. - NOT during our regular business hours.

You place a notice on sites forewarning members that it's coming and when its taken down, you place a "maintenance" curtain on them stating when they will be coming back up so visitors know when to return. You just don't take them down (500 error) with no warning and no maintenance window.

Bad business the way it's been done. Bad for all of our businesses
- Kyryl_Ning_Support > Kos September 4, 2017 at 4:12am
  
  Hi, Kos!
  
  Sorry for the inconveniences caused.
  
  This 500 error hasn't happened when we have been doing something with the server side. Few days have passed after the updates made and then suddenly the servers have started to go down, so basically it wasn't scheduled updated that we could have warned you about.
  
  Anyway, the issue has been resolved and shouldn't happen again because of the same reason.
  
  In the future, we are planning at least one maintenance that wouldn't take place during business hours and you will be notified in advance.
  
  Thanks for understanding.
  
  Best regards,
  
  Ning Team.
Robert Paul September 1, 2017 at 7:37am

broken site http://artsrtlettres.ning.com 2.0 errors 500

for several months?????????????????????????????
- Kyryl_Ning_Support > Robert Paul September 4, 2017 at 4:17am
  
  Hi Robert,
  
  Your site won't be broken for several months, as I have mentioned the issues are possible but it doesn't mean that they would happen.
  
  We are monitoring the systems 24/7 and trying to prevent issues when it's possible.
  
  Apologies for any inconveniences.
  
  Best regards,
  
  Ning team.
Kos September 1, 2017 at 7:29am

"hardware renovation" on sites that are up and running? Come on........and "several months"? If we're not going to have stability for several months, are you going to cut our payment levels? We're not paying for instability.

My 2.0 is down (500 error) and my 3.0 is up but has no "chat" - yes I called and reported same. This is NOT good
Traddie September 1, 2017 at 7:29am

I have a 2.0 Network and its down at the moment tradconnect.com
- Kyryl_Ning_Support > Traddie September 4, 2017 at 5:55am
  
  Hi there,
  
  As I see your network is up and running at the moment, we are extremely sorry that it was affected as well.
  
  Please accept our apologies, our tech has done their best to prevent unexpected downtimes in the future.
  
  Best wishes,
  
  Ning Team.