No one likes downtime or bugs, but they occasionally happen. When they do, many of our customers look to this community for answers. Starting today, we're giving you the option of signing up for email updates to the Ning Status blog.
If you're not familiar with the Ning Status blog, it's where we report major issues. We've always done that, but what's different now is that you can opt to subscribe to email updates.
If you decide to sign up for Ning Status email updates, you'll see three kinds of updates:
- Platform outage info: The Ning Status blog is hosted externally from Ning's servers, which provides a way for Ning to communicate with its customers in the event of platform downtime. We'll always update about this type of outage on the Ning Status blog as soon as we have a confirmed report. Thankfully, those types of outages are few and far between.
- Important bugs and issues: If a feature isn't working as expected, we may report it here.
- Notes about planned maintenance: If we need to perform planned maintenance, we have a number of ways of contacting customers, including by posting on the Ning Status blog.
What you won't see: We don't update the Ning Status blog with every single bug or report we hear about. Some issues are intermittent or need more research and confirmation. Some issues we hear about turn out to not be issues at all. So, we generally leave the Ning Status blog to more serious issues that we are currently working to resolve.
One reason we are providing this option: Some customers would prefer it if we send out emails as soon as any outage might potentially affect their members. This will help accomplish that goal efficiently and effectively for those who want that level of detail.
Of course, not everyone needs this level of detail. In fact, I would caution that notifications like this could become tedious, so I really only recommend it for the Ning power user. We have a lot of those power users here on Creators, so thank you for asking for it! We hope it will be a useful tool for those who want it.