Current status of the Ning Platform is always available on the Ning Status Blog.

Price Increase Rollback

Since coming under new management, we’ve spent time reviewing all the feedback you’ve given us about the price increase here on Creators, in tickets, and in call notes.  We’ve heard you loud and clear!  So we’re pleased to announce that we are not proceeding with the increases for Ning Plus and Pro nor are we discontinuing grandfathered Ning Mini networks at this time.  

Instead of spending time working on the legwork leading up to a price increase, we’d rather get back to working on bug fixes and new features.  Please take a look at the FAQs below.  They should answer any questions you have about this, but please don’t hesitate to reach out if you don’t see your question answered below.

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I canceled my Ning Mini subscription in anticipation of the October 1st deadline.  Can I reactivate it?
Yes!  While we no longer offer new Ning Mini subscriptions, we’re happy to reinstate or create new subscriptions for Network Creators who canceled previously grandfathered plans.  Simply call our billing team or submit a ticket here to reactivate your network.

I was on Ning Pro but downgraded to Plus in anticipation of the increase deadline.  How do I upgrade back to Pro?
Simply give our billing team a call or submit a ticket from the Dashboard of your network to request plan change.  Once your request is processed, your plan change will take effect immediately.  A credit for the unused portion of your service term will be applied to the new invoice generated by the plan change.

I switched from monthly to annual billing in anticipation of the increase.  Can I go back to monthly billing before next year?
Yes!  While we don’t normally allow downgrades from annual to monthly billing before the end of the annual service term, we’re making an exception in this case.  If you submit your request to us to switch from annual back to monthly billing by November 1, 2016, we’ll change your plan from annual to monthly, effectively immediately once the plan change is processed.  You’ll be charged for annual service from the date of your previous plan change through the date your billing is changed and then from that date through then end of your next bill cycle for monthly service.

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                    • just to share .. or too dump on their favorites sites.. have everything in one spot .. they do not realize it does effect storage..

  • Great news!
  • Hey folks -

    If you have gripes, seems like they have heard them. They said they would focus on fixing bugs, not price increases... that doesn't happen overnight.  This is a new team and everything so far is totally in the right direction. File a ticket. Give them a chance.

    GREAT NEWS NING!

    • LOL Jeff, if everything were going in the right direction I for one would not have time to gripe.  As you can tell from my previous posts...my members are giving up on even trying to get into my site.  Minimum of one ticket a day gets filed.  This IS the chance, when you start a business you do so with a flourish...you bring on the confidence...hmmm, I could use some of that right now

      • Yea I get that for sure. But if you've ever been through an acquisition, especially as chaotic as this one seemed to be... well its pretty much a train wreck for awhile till dead wood has been cut, new managers in place, new new new fix fix fix... let me just say... not fun. This has only been a week and there are LOTS of problems to fix, based on what everyone is saying. I personally have not experienced the level of grief of many of you, but I do have a very good idea of what the Ning team is going through. Heck, they probably axed the whole support team since it was virtually non-existent anyway.

  • This is great news.  Too bad I am now getting 500 errors....uggg

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    • It sure is

  • I appreciate this decision. Affording the increase would not have been possible for me.

  • Gahh... I gotta agree, too little, too late. We saw a surge in errors this past spring, and worried that Ning would break apart completely. Users in certain geographic areas had no access to the site for weeks on end, tickets went unanswered, 500s happened on the regular... When we heard about the price hike, we were already planning to move.

    We switched to Social Engine and our site went live on Sept 1. Members are settling in but it has been an adjustment and a ton of work setting up shop; I hope Ning actually does keep improving for the sake of their clientele but after years of shoddy treatment and a ton of work we had to do because of it... this leaves a sour taste in my mouth. 

    • Edana, +1..glad to hear you succesfuly moved your site to Socialengine!  SE and Jamroom are the two platforms i've been testing on , they both offer all you can want and pull in your ning2 content.  I see happy x-ning peeps on both now. I may go with JR to be kinder on my wallet and i  probably need the extra handson support it gives and ther hosted plan.  I remembr how hard it was at first for me to figure out settings on my first ning site yrs ago.. going through that again on my testing sites but in the end will be so much better off on dependable platform where support comunicates and is there to help me. Soo tired of recieving shoddy treatment.

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