Servers maintenance

[Kyryl_Ning_Support]

Hi there!

As I have promised in the previous announcement there would be scheduled maintenance due to server renovation.

We are planning to start on Thursday 14-th of September 7 am UTC and the works would last for 2 hours. Please note that networks won't be accessible at that period of time.

We do apologize for the temporary inconveniences.

Best regards,
Ning Team.

[laura]

Hallo after the maintenance in my blog there is no possibility to paid the membership, on the screen there is an error the same that I have in 2016, please say me how I can have available the payments now.

The users are unable to pay for new subscriptions or to renew their annual fee.
It's about from wedsneday afternoon that this issue occured.

Ning API has a timeout error.
We haven't made any changes on the code and we are using your official GitHub library.

Can you please help us?

I'm wait for an answer

[Kyryl_Ning_Support]

Hi Laura,

We have contacted developers and according to them, you should use TLSv1 TLSv1.1 TLSv1.2 instead of SSLv3 as it was disabled. Apologies for any inconveniences. By the way could you please share the link to the documentation that you are checking.

Looking forward to hearing from you.

Best regards,

Ning Team.

[Janie Waters]

Twice in two days. Curiously, some of my members CAN post on our blog, but I cannot. I can access the blog, but I can't do anything. No comment posting, no reply capabilities, no mobility on the site. I filed a ticket this morning (via email because the support pages aren't working either....) and got a "canned" response that the networks are unstable. No duh. childrenofgaia.ning.com ... I'm needed there; I can see the requests from my members, but I can't respond. AND I can't access the members list to even find their email addresses to respond personally. thanks, Ning. This is two of the last three days. And we all pay for this? And, if this is anything like the "good old days", most Ning employees don't work on the weekends. Really? 

[Kyryl_Ning_Support]

Hi Jannie,

I'm sorry for all the inconveniences, I have just checked your network and it seems that the blog post and the reply could be posted. Please try to clear cache (as it's possible that unworking version of teh site could have been saved there) and try to post the blog post for example and visit members management page. If there would be any issues please let me know.

Best regards,

Ning Team.

[Sam]

Same experience here...Site Manager and Member Management at backend are not manageable! 

[Kyryl_Ning_Support]

Hi Sam, 

Just contacting you to make sure that everything is fine at the moment, could you please let me know whether you are able to use site manager and members management right now?

Thanks in advance.

Best regards,

Ning Team.

[jeff zahorsky]

Wow. You have failed again to inform us i'd have a non functioning network today. Really, really sad.

[Will Stewart]

All back to normal now. Thank you. That was scary! Please don't do it that way again. 

Will

[Lorelei Halley]

This problem exists for both of my networks:    http://needlelacetalk.ning.com ;     and     http://laceioli.ning.com ;    

[Kyryl_Ning_Support]

Hi there,

We do apologize for the inconvenience caused, I have checked both networks you have mentioned and it seems that the activity feed is back here http://laceioli.ning.com/, but as far I see on the second network it still doesn't work, I have let the tech team know about it. There was actually the fix but it seems that it hasn't affected several networks for some reason, our tech team would look into this.

Thanks for your patience.

Best wishes,

Ning Team.