Current status of the Ning Platform is always available on the Ning Status Blog.

Update to Product Roadmap and Communication Changes

Thank you for your patience over the past several weeks. As you know, we closely follow and appreciate the feedback you share on Creators, and we’d like to make a couple of important announcements related to your posts. 

First, regarding the product, the team has been working over the last several months on re-architecting and re-developing a new Activity Feed for Ning 3.0. The new Activity Feed will include the addition of statuses and more embeds based on pasting links into the status field. This isn’t everything that the team is working on but the most significant short term new capability. We are planning to release this feature in July.

We also wanted to address the downtime that some of you experienced on May 26th and 27th. After the scheduled maintenance on Monday to update a group of servers, we discovered that some of the backup servers were malfunctioning. We've corrected this and have changed our operating procedures to prevent this from happening again.

On the communication side, based on several factors including resources and priorities, we have made the decision that we will no longer be involved in providing day-to-day support and feedback through the Creators community. Communication from the Ning team needs to be focused on product capabilities and new releases and other general announcements such as this one. Our team is focusing on expanding some of the planned features that we already have in development. Once we have more information to share with you, we will do it here. 

Please continue to use this community as a productive place to have conversations about how to build, grow, and manage Ning Networks. We will continue to provide technical support through tickets and phone. As always, phone support is available to those with networks on Pro, Performance and Ultimate plans. Our technical support team is available Monday to Friday from 9 am to 5 pm PST. 

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  • So long customer service...Welcome to the future...

  • Thanks for your post Crystal.  Big hugs to you and I hope your next job is more enjoyable and less frustrating.

    I suggest Ning and Mode executives consider taking some intensive training courses in human relations.

  • NC for Hire

    At the outset I just want to say that I know I am unlikely to get a reply to my post but I would like to at least register this here.

    What happened to Crystal?

    She was the community manager and now there is no mention of her. You have taken the responsibility to inform us that "day-to-day support and feedback through the Creators community" will no longer be provided. I got that. However, there was a human being called Crystal who was in communication with us before you and there is no accounting for her. I imagine that in a community you care about other people such that you have in interest in their welfare and ask about them if they go missing. You've shifted gears and you don't even acknowledge her or her contributions. This is especially relevant if it is the case that she has move on.

    It's just kind of like very weird. Do you think no one cares? Do you care? Does she care? You are responsible for putting her front and center for communication with us and also for starting this 3.0 version of Ning Creators and now she is no longer here. Just like that. It doesn't seem to me like you've done a good job of providing some kind of closure and explanation about her absence. You've left speculation to fill the void when that isn't necessary or responsible.

    It's just very "Back to business" It's not even "Crystal who?" because there is no acknowledgement from you that she served this role and is now no longer here. You promote articles about community and community managers but this silence about another human being who provided a service for you that you don't even acknowledge is out of character with what I've come to expect in the past when all your other community managers (Laura, Eric, Allison, etc) moved on and got to say goodbye and get acknowledged by the members they served during their time here. Everyone likes to be appreciated even you so don't rob someone of that if you can have anything to do about that.

    • Aw, thanks so much for your concern, Garfield. Rich let the cat out of the bag! I've been working on transitioning things to other Advocacy team members and was going to start reaching out tomorrow to let people I'd been in regular contact with know privately before making a short announcement about it, but it's true, I've accepted an offer I couldn't refuse and will be moving on next week. 

      There will still be a member of the support and advocacy team taking care of the member moderation here (and clearing out the spam folder), but as our announcement from the weekend stated, we're refocusing the team on support and product development and won't be involved day to day on Creators. Just so there's no speculation, I should make it clear that the timing of this decision is entirely coincidental with my departure and would have been happening whether I was staying on or not. 

      We will still notice what's happening here, but the most direct way to get feedback to the support and product teams will be to submit a ticket from your network or through the general feedback form.

      On a personal note, I'm definitely sad to be leaving my great team-mates and all of the amazing Network Creators that I've had the privilege to interact with here and through social (yep, I was the gal behind that curtain, but that's been handed over, too). I won't lie - it's been very hard the past few weeks seeing how frustrated you all were and not being able to address much of it. I know that frustration was hard for you, as well. And that's not what I wanted to leave on. I learned a lot from that experience that I'll be carrying on with me. 

      I also learned a lot from all of you. I had the pleasure of learning about your networks - the amazing people you have gathered together to talk about the things that they're passionate about. I've learned so much from you all on the technical side - and learned how much I still have to learn! And I have had the utmost privilege (shush, I know I already used that) to get to learn about some of you outside of this network - how amazing and diverse you all are. I thank you for all of that and wish you all the greatest success.

      And since it wouldn't be me if I didn't leave you with a .gif...

      3237382?profile=original

      • Are you kidding me?  o/c I received no notification of a new post (3.0 glitch) but just happened to see the well wishes on the Activity bar.  I'm so sad to hear this but truly understand - when an opportunity presents itself..........

        Well I definitely will miss you and wish to thank you for all that you have done for us.  You've been a ray of sunshine sweetie and will definitely be missed.  All the best-

        Laura

      • Dear Crystal, Congratulations on the new position and hope you can share somewhere where you will be in the future. Your contributions to the Ning community have been wonderful and you have exemplified what is a model community manager and wish you lots of success in your future.

      • NC for Hire
        Good luck Crystal. Thanks for everything. Keep in touch.
        SP

        P.s what better way to sign off than with the legend that is Mr Cribbins?
      • NC for Hire

        Crystal, Truly hate to see you go, but wish you tons of great things in life!

        Thanks for everything!

        Jen

      • Oh Dear!... what will we do without you? You are so familiar with our mess!LOL! Sorry we drove you crazy with our problems... but someone had to hear it and still has to hear it... This seems to happen a lot must be big turnover with Ning ...

        Good Luck!

      • Thanks for what you did here on Creators, Crystal.  Best wishes in all you do in the future!

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