Current status of the Ning Platform is always available on the Ning Status Blog.

Update to Product Roadmap and Communication Changes

Thank you for your patience over the past several weeks. As you know, we closely follow and appreciate the feedback you share on Creators, and we’d like to make a couple of important announcements related to your posts. 

First, regarding the product, the team has been working over the last several months on re-architecting and re-developing a new Activity Feed for Ning 3.0. The new Activity Feed will include the addition of statuses and more embeds based on pasting links into the status field. This isn’t everything that the team is working on but the most significant short term new capability. We are planning to release this feature in July.

We also wanted to address the downtime that some of you experienced on May 26th and 27th. After the scheduled maintenance on Monday to update a group of servers, we discovered that some of the backup servers were malfunctioning. We've corrected this and have changed our operating procedures to prevent this from happening again.

On the communication side, based on several factors including resources and priorities, we have made the decision that we will no longer be involved in providing day-to-day support and feedback through the Creators community. Communication from the Ning team needs to be focused on product capabilities and new releases and other general announcements such as this one. Our team is focusing on expanding some of the planned features that we already have in development. Once we have more information to share with you, we will do it here. 

Please continue to use this community as a productive place to have conversations about how to build, grow, and manage Ning Networks. We will continue to provide technical support through tickets and phone. As always, phone support is available to those with networks on Pro, Performance and Ultimate plans. Our technical support team is available Monday to Friday from 9 am to 5 pm PST. 

You need to be a member of Ning Creators Social Network to add comments!

Join Ning Creators Social Network

Votes: 0
Email me when people reply –

Replies

                    • Same here, I would go back if I could! :(

                    • I moved on from my sandbox and am now paying monthly, I pay £22.00 a month as opposed to the £16.95 that I paid on 2.0 so, for me anyway, the money isn't the issue, the issue is, as you say, paying for an unfinished product that doesn't even shine a light on the way Ning 2.0 worked......There are search options you can add though, I use FreeFind which isn't bad although I think the upgraded (paid) version would be better, I just don't have the funds at the moment to keep throwing good money after bad.....https://www.freefind.com/

                    • I am paying for the 3.0- with 1000 paying members to a premium area.... That had to be added MANUALLY 

                      thanks to NO MORE PAYWALL, no CHAT so using a crappy 3rd party plugin, half the time "hidden" unlinked pages throw them a 404, and I can't even search for members in my own community. It really makes "community management" a joke.

                      also, they can't search their own forums or photos....

                      its a $600 disaster of a product. I wish I had stayed with my 2.0 and moved on, which I am doing after this calendar year. So Long ning, you fail.

                    • I believe Ning now operates out of Brisbane, Ca which is San Mateo County here's the link to the Consumer Protection Site for the DA in San Mateo.

                    • I think if people are attempting to actually file a complaint they should contact the Consumer Protection Unit of Palo Alto at this link where Ning is actually located as they deal specifically with Consumer Fraud and Deceptive Business Practices in Palo Alto. Be sure to attain any and all documentation to back up the claims - screen shots of postings - Facebook Page Complaints etc. having a lot of proof is vital with this process whereas just complaining to them is not going to do anything nor go anywhere.

                      A TOS is not intended as a means to allow a company a means to be deceptive, at the very least Ning should be partially refunding people who are paying full rate for a completed platform and who signed up under the guise of it being a completed in a timely manner - selling an undone platform for nearing 2 years (not so much as an update in almost a year) is NOT a business practicing on the up and up and if you read their Facebook page almost daily there are multiple complaints that the 3.0 platform appears to be down and many appear to be being charged annual rates for cancelled accounts and denied refunds. There's so many issues here at play that it's almost impossible to deny that something needs to happen and they need to be held responsible to the many customers that trusted them.

                    • or rather " too big to prosecute" more like..

                       

                    • Apparently they have translated "Too big to fail" into "Too big to care".

                    • But its a different matter than the TOS altogether if a business assures their customers they are going to be getting A B and C for their money, and then takes the money and never bothers to provide A B or C and continues charging as though none of that matters, ..in fact refuses to take action at all, or respond in good faith to consumer complaints from their customers.  That's deceiving/defrauding the consumer and it falls under other consumer protection laws, regardless of any TOS.  A TOS agreement does not allow a business to defraud or deceive consumers.

              • This reply was deleted.
                • They made many public promises with 3.0 and people signed up for it believing those promises, which could very well constitute false advertising. Ning has and is charging full rate for an unfinished product which was never completed nor have they even updated it in a year.

                  I've been with Ning for about 7 years and they were so awesome until they were bought out; it really makes me sad to see the turn it has taken. Their entire FB page is filled with nothing but outraged and unhappy customers, which is an utter shame considering they had the best platform and people, now they have an unfinished platform and turn a deaf ear to their customers.

                  • This reply was deleted.
                    • Sorry I answered this below but this thread is getting long...lol

                      These changes etc were promised and came about after Glam purchased them not before - they were purchased 4 years ago in 2011.

This reply was deleted.

Meanwhile, you can check our social media channels