ning meltdown - FORUM - Ning Creators Social Network2024-03-29T14:44:20Zhttps://creators.ning.com/forum/topics/feed/tag/ning+meltdownAa Ning Continues to hurtle along out of control - a new fix for probelmshttps://creators.ning.com/forum/topics/aa-ning-continues-to-hurtle-along-out-of-control-a-new-fix-for-pr2019-01-03T13:33:04.000Z2019-01-03T13:33:04.000ZHughhttps://creators.ning.com/members/Hugh<div><ul><li>For a while now 'sticky' support request tickets on my customer support page have been getting closed without being fixed. More recently some of them are just being deleted. I guess that's one way to fix an issue. </li></ul><p> </p><p><em>Today I got the following emali from Ning Support:</em></p><p><em>This e-mail is to inform you that the ticket 1909266 has been moved to "Solved" since you have not replied us within 7 days.</em><br/> <em>Should you wish to reopen it, please reply to this e-mail.</em></p><p><em>We're here to help! Reach out to us anytime and we'll happily answer your questions.</em></p><p><em>Sincerely yours,</em><br/> <em>Ning Support Team</em></p><p> </p><p>The moving to solved has been a long-standing problem. You're sent a message with no requirememt to reply - something like 'we're puttig the problem at the very top of our list and it will be fixed as soon as'. Then, becasue you don't reply, the problem report is closed. You used to be able to reopen them by replying, but of late closed means CLOSED. Nonetheless you used to be able to resurrect an issue in a new ticket a refer back to the old one. So, I'm still in the habit of checking what problem report they're clsoing down when I get an email like today's. Today I looked and looked but the probelm report has disappeared. </p><p>I tackled Ning about the issue just before Xmas. Here was their penultimate email on the issue:</p><p> </p><p dir="auto"><em>We fixed the issue for further tickets. Deleted tickets, unfortunately, can't be restored.</em></p><p dir="auto"><em>We can find them in our system, so if you have something important there, please, let us know.</em></p><p dir="auto"><em>Do not hesitate to contact us if you have any other questions.</em></p><p dir="auto"><em>Regards,</em><br/> <em>Ning Team</em></p><p dir="auto"> </p><p dir="auto">And their final email:</p><p dir="auto"><em>Hi there,</em></p><p dir="auto"><em>It was deleted due to some glitch. As we old you, the glitch has been fixed and shouldn't happen again.</em></p><p dir="auto"><em>Do not hesitate to contact us if you have any other questions.</em></p><p dir="auto"><em>Regards,</em><br/> <em>Ning Team</em></p><p dir="auto"> </p><p dir="auto">So, apparently not - the deleting goes on.</p><p dir="auto">ou may think it doesn't matter, and mayve it doesn't, but, on a practical level, I have found it useful to be abel to refer back to problems that have surfaced in the past. Also it doesn't do much for the fast-dwindling supply of trust for Ning to delete customers' probelm reports.</p><p dir="auto">Things are just getting wosre and worse. </p><p dir="auto"> </p></div>