Current status of the Ning Platform is always available on the Ning Status Blog.

I upgraded my site to 3.0 but now past discussions do not come up in search results. Someone was searching for "Air Purifiers" and I know we have a ton of past discussions on that topic but nothing comes up in a search. What's the point of "upgrading" if we can't find past discussions in our forum? That's 10+ years of information that is now lost to all my members. How can this be fixed? I may as well switch back to my 2.0 site or to another social network company altogether if all my forum discussions are essentially lost since we cannot access them via a keyword search. Please advise why keywords are not yielding any search results! And please advise exactly WHAT is the forum searching for when it does a search, if not keywords? Right now, the search tool has absolutely no value to the site. I'm so confused by this. Thank you.

You need to be a member of Ning Creators Social Network to add comments!

Join Ning Creators Social Network

Votes: 0
Email me when people reply –

Replies

  • Rather than kicking-off on here did you contact Ning Support?

    I had a simlar problem after migration and fixed within 30 minutes.

    • Yes. I contacted NING Support and have had no response from them. So that's why I posted here. Glad you were helped so quickly. That has not been my experience.

       

  • Hello, 

    Thank you for contacting us.

    We are sorry to hear about your issue.

    We have escalated your case to the tech department.

    Hopefully, it will be fixed in the nearest time.

    Feel free to contact us if you have any other questions.

    Best regards,

    The Ning Team

    • Thank you for escalating this Elizabeth. I had sent multiple emails to NING support but got no response, and this morning I was contacted by my migration specialist because you escalated it, so thank you very much. Unfortunately, he did not understand the issue and performed work that was unnecessary. I have once again written out the issue and I do hope he understands the problem I am having. If you can't understand the problem, you can't fix it.

       

  • I am happy to report that the issue was finally fixed! I feel so much relief. Thank you Elizabeth for escalating this!! My forum just needed to be indexed.

This reply was deleted.
 

Some interesting articles related to community management, digital marketing etc. could be found in our digest. Don't hesitate to leave a feedback so we would know that we should continue :-)

Latest Activity

LEO Mobile App Builder updated their profile
Tuesday
Aase Lillian replied to Aase Lillian's discussion
Community - activity page
"Ok, thank you. Please send me details as I have no idea on how to do it. "
Mar 19
Aase Lillian and ⚡JFarrow⌁ are now friends
NC for Hire
Mar 19
⚡JFarrow⌁ updated their profile photo
Mar 18
⚡JFarrow⌁ replied to Aase Lillian's discussion
Community - activity page
"Yes you can add emojis to your community pretty much anywhere you like.
If you need some help…"
Mar 18
Aase Lillian updated their profile
Mar 18
Aase Lillian posted a discussion
Hi all. Is it possible to add emojis to the community? I also wish the activity page to include…
Mar 18
Donna MacShoe updated their profile photo
Mar 6
Adul Rodri is now friends with ANGE.L LUAR and Margarida Maria Madruga
Feb 14
Shweta Sharma updated their profile
Jan 26
catherine martin updated their profile
Jan 16
Donna MacShoe updated their profile photo
Jan 15
More…

Meanwhile, you can check our social media channels