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Several days ago the entire contents of my Resources page disappeared. At about thge same time members began reporting that they couldn't access many key pages like the Blog, Forum, and Photos. An error message appears that says "Feature Locked. Contact your network creator to unlock this feature." I had not made any edits to the structure of the site for several weeks, so these problems are clearly bugs in the platform. I contacted Ning tech support three days ago, but so far the problems still exist. All Ning has told me is "Bugs are issued a priority based on the severity of the issue, the number of affected networks, the complexity of the issue, engineering resources available and if there are any workarounds until there is a fix."

So members have been locked out of much of my site for at least three days, an entire page is gone, and Ning appears to have no answers for these issues, Is anyone else experiencing this level of poor support?

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Replies

  • Hi Tim,

    I do apologize for the inconveniences. I have checked the network connected to your email address and it seems that everything is fine at the moment and teh tech team has fixed this issue, Could you please clear cache and cookies on your end and check whether everything is fine on your end as well.

    Best regards,

    Ning Team.

    • NC for Hire

      Kyryl, what am I missing here? I've having the same issue on a test site. I joined as a regular "test member", and when I try to access blogs or videos, I receive the "Feature locked. Contact your network creator to unlock feature" I looked at both modules, and they are set to "Who Can View - Members".

      Thanks,

      Jen

      • Hello!

        Unfortunately, on the networks with demo plans, since they are free, it is no longer possible to insert HTML boxes and add some of the modules. 

        The issue was fixed on Tims networks because it is a regular network with a paid subscription. 

        We apologize for the inconveniences. 

        Best regards,

        The NING Team

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