Current status of the Ning Platform is always available on the Ning Status Blog.

The Grey Area!

Hi there,

Just wondering if anyone else is having trouble with the way videos are downloading? There is a big empty grey area above each video-looks awful... I did a hard refresh. nothing changed..

is seen here...  https://theconstitutionalconservatives.com/forum/topics/my-random-topics-thread?xg_source=activity&id=3397719%3ATopic%3A445441&page=2#comments

Hope you can help

Thanks

You need to be a member of Ning Creators Social Network to add comments!

Join Ning Creators Social Network

Votes: 0
Email me when people reply –

Replies

  • Hello, Suzie!

    Thank you for notifying us of this issue.

    We checked the link and unfrotunatelly cannot reproduce the issue you mentioned. 

    We kindly ask you to send us the screenshot of the page with the issue.

    You can do this using the support@ning.com email or send it directly to me.

    Best regards,

    Customer Support 

    • This reply was deleted.
      • NC for Hire

        That link won't work in a browser. That is the path to your local hard drive.

         

        • Thank You Garfield...

          Oh heck!! I am on my new laptop and I don't have my old apps... I am trying different screenshot downloads  to see which one-I guess this isn't the one to keep! I will try again..

          • NC for Hire

            You could upload the screenshot to your photo section on your site & link to it or upload it to this discussion

             

            • Hi Garfield,

              Thanks for your help. I will try... but, it could be just my computer (?) I asked a few members and they say they do not see a void, I have cleared cache, hard refresh (ctrl f5), etc... Upon refresh the video appears fine but small, then it bounces to a full size- then my page refreshes itself and I see the big void. I have never seen this before- once I refresh- it changes itself 3 times... very odd...

               

              • Sorry about this- I think it is going to be big- I will delete it after you guys see it125011401?profile=RESIZE_930x

    • Hi Anna, 

      My first reply was useless... and I still can't get a decent screenshop app- so I did some investigating here is what I see happen...

      I watched the video on my site- clicked to Youtube- checked the embed code- I compared it to what is posted and somehow the size changes could that be it? 

      This is the code on my site for the video-  



      Youtube embed code is ---

       

      Could the size be the problem? grasping at straws...LOL!

      • Hello, Suzie!

        Please check your Inbox as I sent the reply directly to you due to the attached screenshot.

        Best regards,

        The Ning Team

This reply was deleted.
 

Some interesting articles related to community management, digital marketing etc. could be found in our digest. Don't hesitate to leave a feedback so we would know that we should continue :-)

Latest Activity

LEO Mobile App Builder updated their profile
Tuesday
Aase Lillian replied to Aase Lillian's discussion
Community - activity page
"Ok, thank you. Please send me details as I have no idea on how to do it. "
Mar 19
Aase Lillian and ⚡JFarrow⌁ are now friends
NC for Hire
Mar 19
⚡JFarrow⌁ updated their profile photo
Mar 18
⚡JFarrow⌁ replied to Aase Lillian's discussion
Community - activity page
"Yes you can add emojis to your community pretty much anywhere you like.
If you need some help…"
Mar 18
Aase Lillian updated their profile
Mar 18
Aase Lillian posted a discussion
Hi all. Is it possible to add emojis to the community? I also wish the activity page to include…
Mar 18
Donna MacShoe updated their profile photo
Mar 6
Adul Rodri is now friends with ANGE.L LUAR and Margarida Maria Madruga
Feb 14
Shweta Sharma updated their profile
Jan 26
catherine martin updated their profile
Jan 16
Donna MacShoe updated their profile photo
Jan 15
More…

Meanwhile, you can check our social media channels