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The Grey Area!

Hi there,

Just wondering if anyone else is having trouble with the way videos are downloading? There is a big empty grey area above each video-looks awful... I did a hard refresh. nothing changed..

is seen here...

Hope you can help


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  • Hello, Suzie!

    Thank you for notifying us of this issue.

    We checked the link and unfrotunatelly cannot reproduce the issue you mentioned. 

    We kindly ask you to send us the screenshot of the page with the issue.

    You can do this using the email or send it directly to me.

    Best regards,

    Customer Support 

    • This reply was deleted.
      • NC for Hire

        That link won't work in a browser. That is the path to your local hard drive.


        • Thank You Garfield...

          Oh heck!! I am on my new laptop and I don't have my old apps... I am trying different screenshot downloads  to see which one-I guess this isn't the one to keep! I will try again..

          • NC for Hire

            You could upload the screenshot to your photo section on your site & link to it or upload it to this discussion


            • Hi Garfield,

              Thanks for your help. I will try... but, it could be just my computer (?) I asked a few members and they say they do not see a void, I have cleared cache, hard refresh (ctrl f5), etc... Upon refresh the video appears fine but small, then it bounces to a full size- then my page refreshes itself and I see the big void. I have never seen this before- once I refresh- it changes itself 3 times... very odd...


              • Sorry about this- I think it is going to be big- I will delete it after you guys see it

    • Hi Anna, 

      My first reply was useless... and I still can't get a decent screenshop app- so I did some investigating here is what I see happen...

      I watched the video on my site- clicked to Youtube- checked the embed code- I compared it to what is posted and somehow the size changes could that be it? 

      This is the code on my site for the video-  

      <p><iframe src="" allowfullscreen="" width="475" height="267" frameborder="0" _origwidth="475" _origwidth="475"></iframe>

      Youtube embed code is ---

      <iframe width="560" height="315" src="" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe> 

      Could the size be the problem? grasping at straws...LOL!

      • Hello, Suzie!

        Please check your Inbox as I sent the reply directly to you due to the attached screenshot.

        Best regards,

        The Ning Team

This reply was deleted.



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