These guys are making me insane and I'm wondering if anyone else is experiencing the same.
We went down two weeks ago (Monday morning 12/26). I filed a ticket and it was finally looked at two days later in the afternoon. Service was restored.
We fell down again last Monday January 2nd and another ticket was filed. Again we received a reply January 4th saying "We are currently facing technical issues at our end which may result in a delayed response at this moment."
Seriously? How do they not know their system was down? Was I the only person complaining?
Finally on January 6th at 8pm I was told they had "released CometChat v6.3.2 with some fixes. Please clear your browser cache"...............and the fixes did not function at all. The old codes don't work and the new codes didn't function.
I've emailed them numerous times with absolutely no reply from them. I realize I have a short fuse nowadays but this is ridiculous!
Is anyone experiencing the same? I'm shelling out good coin every month for "this"?
I MISS NING'S CHAT!!!!