Network Creators, administrators and member moderators spend a lot of time on the Member Management pages. Between answering questions, assisting members or suspending people from your Ning Network, it's likely that you're regularly searching for a specific member on those pages. Starting this week, these tasks will get a bit easier — you'll soon be able to search by email address.
Previously, searching for an email address on the Member Management pages would yield no results. So if a Network Creator received an email from, say, steve@example.com — who wants to be deactivated from the site, or can't remember if he signed up in the first place — it could be pretty tough to track down his account. Searching would be limited to his name only, making it much harder to find the member in question.
Now, Network Creators can search based on an email address, and track exactly the member they're looking for. This will work on any of the Member Management pages in your Dashboard, and any of the tabs within them that have a search field (Members, Administrators, etc.).
Just one more small tool to make managing your network a bit easier.
Replies
The fact that members can turn off email alerts for admin messages means we might be messaging them and not know that they have no idea.
This is HUGE for me too !! I think this is NOT an item of info included in the .csv file. I hope I am wrong about that.
Yeah…it's in your CSV.
https://creators.ning.com/forum/topics/find-out-who-is-and-isn-t
/Evan
Evan - that only shows broadcast and off completely. We're talking about the individual settings to turn off e.g. "A message from Creators". A member can have broadcasts and all turned on (so the 2 cols in the CSV will show that they are receiving emails) but have turned off the setting that emails them when the NC or an admin sends them an email.
Chris,
In fact, the checkbox you're referring to — "A message from Creators" — is actually the setting for broadcast messages. I think you mean "A personal message," which would include private messages sent directly from a Network Creator to a single member.
/Evan
You're right, thank you Evan. Either way though - we have no idea if they're receiving emails for PM's we've sent.
It didn't work for me the other day. I put in the front part of an email address. Perhaps the whole is required.
This was far lower priority for me than being able to find out who left my network today without looking through three pages of folks. (I shudder to think how many for larger networks.) That is just ridiculous. Any plans to be able to sort by Date Left and not have the list always in order of Date Joined, and then have to scan the entire Date Left column??
"Just one more small tool to make managing your network a bit easier."
After the day I've had with pea brained uni students try it on this is an excellent tool! Thanks.
I've been watching these post about searching issue the past month or so since I last commented on it back on September 24th. That was like almost 7 weeks ago and still no changes have been implemented. Very sad!
What we're talking about here is simplified customer managment. Without this option being seemless, any hope of even trying to manage even a small pay site is pretty much hopeless. WHY YOU ASK? That question should be obvious... Customers simply do not want to wait for you to "find" the issue let alone their account.
Considering customer managment is apparently not a priority this should worry every creator. It does me and I have two sites... with 4 more on the way. I pay $80 buck a month for each site...
Nate
Nate,
Managing your site right now is not hopeless. The improvements Bev suggests simply make things a bit easier, and we hope to do that.
However, Ning is an incredibly powerful platform with hundreds of individual features, each with bugs and improvements that need to be made. Priorities among these improvements are constantly being shifted and balanced, and hopefully we'll get to Bev's suggestions soon.
I hope that's not a cause for concern, but an understanding that we can't do everything at once.
/Evan
Thanks Evan, I do appreciate the insight. I'm running 2 site now and have several more coming. My concern is that paid access is not ready for us to make this large jump of adding more sites simply because managing all these users is just to darn taxing on our resources.
We've used CCBill for the past 15 years and although they could stand for much improvement... all they really boasted was efficient user management. Since this is something Nings lacks I do have a concern but only because paid access is something that goes hand and hand on our sites...
We're currently being patient but unfortunately we're discussing other hosting options. Trust me, we prefer to stay with Ning but our future ventures can't be lauched until we have a stable system working. I hope you guys work fast... :-)
Nate
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