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500 error on some Ning Networks

Hello!

Due to the maintenance in the Ning systems, 500 errors might appear on some Ning Networks.
It usually takes up to 20 minutes for our technical team to solve such issues.
We do apologize for the inconveniences, but the maintenance works are necessary for stabilizing our systems and improving their functionality in future.


Regards,
Ning Team

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Replies

    • Flavio, we do apologise for the inconveniences. I'm sure your network will be fixed really soon together with other networks.

      We appreciate your patience in this matter!

  • What a friggin' nightmare.  Ning really needs to make sure whoever is covering for the weekend, knows what they're doing.  It's only becoming worse.

    Now I can't access "new ticket" to support.  I'm receiving an error message AND I'm unable to reply (accept) a new friend request.  The URL not working.  Come on guys........get it together!

    Yes, an online ticket has been filed but this is ridiculous!

    • We are really sorry that you're having such issues on your network. Our programmers are doing the best they can to solve the issue as soon as possible.

      Please accept our apologies for the inconvenienves!

      • Thanks for the reply, but this has been going on for weeks now. When I ask Support when it will be fixed, they can't say. 

        I can't even begin to imagine what's so complex in programming terms that it can't be fixed over several weeks and that you can't even estimate a fix time. One begins to suspect that you've let most of the old team go and haven't hey recruited a new one, or maybe don't intend to. Or, perhaps you can explain?

        My network, and I'm sure those of many others, is pretty much unusable in the current mess. We're losing traction with our members. It's got to the point where "sorry", "we can't say" and "we don't have that information" doesn't even begin to hack it. We're left with little choice but to assume that the new owners of Ning aren't serous about maintaining their current customer base, let alone gaining new ones. 

        • Hugh, we understand your frustration and really sorry about what happened to your and other networks.

          Our company has taken the Ning service in quite a poor state with thousands of issues on many networks. Our technical team is working almost non-stop to fix all the existent issues as soon as possible, but they're not allowed to use magic outside of Hogwarts that's why they can't fix everything at the same time. 

          They are already working on your issue. It happend on lots of networks expect of yours, so it's not such an easy case that can be solved within a few hours.

          Please accept our apologies again.

          • My ghast is absolutely flabbered to learn that your company declines to use magic outside Hogwarts, but I will perhaps restrain myself at this point and take reassurance at your probably wise caution in this instance.

            Beyond that, I do take some comfort from your heartfelt reassurances and hope that the hard work you tell us of will soon bear fruit and we'll all soon start to feel the benefit. 

  • Okay someone is working on the Activity Feed b/c it re-appeared but they must not be done b/c now I can't save any changes in Design Studio.  *sigh*  Guess I'll try again in another hour.........

  • Ticket posted for out network as well --- LATEST ACTIVITY not loading to the home page, otherwise all appears as usual and functioning to allow posts and uploads

    Then BOOM! 5 minutes later all returned to normal. Probably just intermittent outages as they switch out some malfunctioning servers

    http://rhettandlinkommunity.com
    • Issue continued to yoyo on and off after this post. Approx 1 1/2 days and the permanent fix is in. Thanks, Ning!
  • so now in addition to forum posts being screwed up, there is no activity feed

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