Thank you for your patience over the past several weeks. As you know, we closely follow and appreciate the feedback you share on Creators, and we’d like to make a couple of important announcements related to your posts.
First, regarding the product, the team has been working over the last several months on re-architecting and re-developing a new Activity Feed for Ning 3.0. The new Activity Feed will include the addition of statuses and more embeds based on pasting links into the status field. This isn’t everything that the team is working on but the most significant short term new capability. We are planning to release this feature in July.
We also wanted to address the downtime that some of you experienced on May 26th and 27th. After the scheduled maintenance on Monday to update a group of servers, we discovered that some of the backup servers were malfunctioning. We've corrected this and have changed our operating procedures to prevent this from happening again.
On the communication side, based on several factors including resources and priorities, we have made the decision that we will no longer be involved in providing day-to-day support and feedback through the Creators community. Communication from the Ning team needs to be focused on product capabilities and new releases and other general announcements such as this one. Our team is focusing on expanding some of the planned features that we already have in development. Once we have more information to share with you, we will do it here.
Please continue to use this community as a productive place to have conversations about how to build, grow, and manage Ning Networks. We will continue to provide technical support through tickets and phone. As always, phone support is available to those with networks on Pro, Performance and Ultimate plans. Our technical support team is available Monday to Friday from 9 am to 5 pm PST.
Replies
@Writer Chick, This forum and its people have been one of the greatest, most consistently reliable and constructive resources available from Ning, including our support for one another when it is necessary to express our frustration as Ning continues exponentially to fail us. If you want this forum to be as helpful and as positive as you claim to wish for it to be, then maybe you could infuse some support, solutions, ideas, and not just troll the community with your first return post being a non-constructive shaming of everyone. Calling the community "whiners" is really not a great start to fulfilling your ideal. Just saying.
Seriously? You really need to do your homework CocteauBoy, before calling one of the most historically helpful people on Creators, a troll - - preposterous.
i agree with Jen..
Me too - this situation is not bringing out the best in people. You 3 (Jen, JFarrow and Writerchick) have always been helpful and generous with tips in my experience.
Thank you Tat
Thanks, JFarrow. I don't want to debate with anyone on this. But, if we can't defend the good guys, what have we come to? Thanks for stepping in. =)
my pleasure. I can smell this thread from 6 domains away....and its getting ridiculous
+1
Well done Diane. Everybody know you as well that you are a great person and help people on nc's.
+1
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