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Announcements from Ning

A Follow-Up Message from our CEO

I just wanted to take a moment and provide you with an update and thank you for the positive feedback.  It's important to hear we are moving in the right direct.  Several great suggestions regarding new features and functionality have been received and are currently under review.   Soon, we’ll start sharing some of your ideas to solicit feedback.   
 
A lot of the feedback we’ve received so far has been concerning Ning 2.0.  We know some of you have made significant investments in customizing your 2.0 networks.  Despite our intent to restart the migration process from 2.0 to 3.0, we won’t be forcing anyone to migrate at this time.  We’re still retooling the process and will make an announcement with more information here when it’s ready to go.
 
In support news, we’ll complete the transition moving our support back in-house this week.  We’re working diligently to reevaluate our internal policies and procedures to streamline the support experience.  This will take time, but it’s a top priority.
 
Please keep the feedback coming.  We need to hear the good, the bad and the ugly. As I said previously, I don’t consider you customers but partners, and I look forward to a prosperous partnership! 

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Replies

  • I truly appreciate you reaching out.  I am working on somewhat of a list of what I would like to see and will forward on as soon as completed.  Thank you once again.  Looking forward to 2017.

  • NC for Hire

    Thanks for the continued communication! :-)

  • Hello!

    Thinking about the future security of the communities could be considered the verification of 2 steps with the Mobile
    Phone to access our Ning account or the option that members can join with a phone number.



    Thank you for thinking of us as partners. I am sure that many of us feel supported by continuing to invest in the Ning Platform.
  • Thank-you for the update. :)

    Cheerio,

    Jords

  • This is great to hear and I also would like to thank you for this continued communication. It's great to see this platform is getting some life back into it and I am excited to see this and looking forward to re-building more of my past communities. Also it's brought Creators back to a more positive forum again, which is fantastic.

    Keep up the good work

    John :-)

  • THANKS FOR YOUR WORDS, I am so happy to know there is someone caring for us and to make Ning better.


    About the suggestions I'm on ning 3.0 and missing a way to decide how many users to show per page...
    I would love to have a way to export only one category or group of users... this would make it possible to integrate other ways to show our users.

  • Awesome!!! I'm wanting to keep my 2.0 network, thats what my paid members like & want!! Thank you!

  • Communication is good but results and action are very important. If your team work on Ning 3.0 and exceed creators exceptions, more people will migrate willingly and new customers sign up will increase significantly.

  • Thank you for this venue to voice our issues and concerns as you plan and strategize upcoming enhancements to the network.

    As background, I inherited the ADMIN position from the more capable individuals who created our site at http://rhettandlinkommunity.com after being a member since inception in 2009 and moderator for a number of years, but am totally unversed in the mechanical end of things. Luckily, the previous admin team never migrated from NING2.0 to 3.0, so we were not subjected to many of the woes and maladies that other NingCreators have had to endure these past years under Mode Media ownership.

    Here is my biggest issue -- -- and I don't know if it is a NING programming restriction or simply my lack of understanding. 

    The previous admin team had our site Privacy Controls set such that only the front / main page was viewable by non-members. Over the course of several years, thousands upon thousands of what they thought were "prospective members" had to join simply to take a tour and see if they were interested in truly joining.  What it cause was a huge backlog of one-time Lookie Loos that are not and never have been a contributor, and last year we hit the 100,000 member ceiling for our plan. After taking over the administrative duties of the site as a volunteer, I ran an analysis of the memberdata.cvs download of the full membership (I am a collateral examiner and forensic auditor for a commercial bank by trade, and used to dealing with huge databases) and immediately identified well over 30,000 memberships which were more than one year old but never revisited the network (last sign-in date) after their member account was created. 

    I am told that NING does not currently have a method to systematic purge inactive / dead accounts, so we have been forced to tediously and manually open, view and delete over 15,000 accounts these past 10 months to keep our membership below the 100K mark so that it doesn't freeze out new member requests.

    Q:  What can be done to allow for a PURGE of identified inactive accounts from BULK LIST of profile addresses?

    • Hi Kevin,

      Apologies for the inconveniences and thanks for the feedback.

      We have informed the management how hard it was for you to remove such a big amount of members manually. 

      Also, the suggestion to automate this process in some way has been passed to them.

      Best regards,

      Ning Team.

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