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March 18


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Kyryl_Ning_Support replied to Bizz ( John )'s discussion Ning- Your design studio widget images are not loading
"Thanks, John,
I have posted the info about the fix of the embedded videos under more appropriate post so the people will see it if they would be looking for any issue related to the embedded videos.
Have a nice day,
Kyryl."
yesterday
Kyryl_Ning_Support replied to Bizz ( John )'s discussion Video Issues Again For Embed Videos Showing Blank Box
"Hi John,
Yes you are right the issue with embedded videos has been fixed, however, it's only working for newly added videos, unfortunately, if you have already embedded several videos it will be necessary to do this once again and remove the old one…"
yesterday
Kyryl_Ning_Support replied to Anastasiia_NING support's discussion Ning 2Q 2017 plan!
"Hi, Tony!
As I know the new themes are not in the plan in Q2, but I'll post the suggestion to create several new themes.
And I'm just wondering why do you wish to have exact the same or similar to Ning 2.0 themes as they are pretty old?
Best regards…"
yesterday
Kyryl_Ning_Support replied to Anastasiia_NING support's discussion Ning 2Q 2017 plan!
"Hi, Tim!
We do apologise for the misunderstanding, unfortunately, our ticket system could have closed the ticket automatically if there was no communication in it for the certain period of time. However, don't worry we are using another bug tracking…"
yesterday
Kyryl_Ning_Support replied to Bizz ( John )'s discussion Ning- Your design studio widget images are not loading
"Hi, John!
The issue with the picture on the buttons in widgets in the design studio has been resolved, so everything should be displayed correctly now. 
Best regards,
Ning Team. "
yesterday
Kyryl_Ning_Support replied to Thisisbully's discussion Chat is available on 3.0
"Hi there,
Only the server part has been updated by the admins so the performance could have increased slightly. But there were no changes made in chat code itself.
Best regards,
Ning Team."
Tuesday
Kyryl_Ning_Support replied to Anastasiia_NING support's discussion Ning 2Q 2017 plan!
"Hi Steve,
We are sorry to hear that you are experiencing such an issue but you can control the order how your comments would be displayed. Just go to the dashboard and find the button features.
More about this you can find in our help centre article…"
Monday
Kyryl_Ning_Support replied to Ian's discussion Side Backgound Image keeps shrinking and orienting left & animated gif header isn't working
"Hi there,
We are sorry for the inconveniences, and yes you are right this issue isn't connected with the resize of the pictures. as we can see the report has been already filed and passed to the developers.
We will inform you when it will be fixed.…"
Monday
Kyryl_Ning_Support replied to Marcelo Rodrigues's discussion Network stability issues
"Hi there,
Thanks, for additional information, however when I have checked your network the issue hasn't been spotted. Could you please provide me with approximate time (please don't forget to include the time zone) and date when the issue has happen…"
Apr 21
Kyryl_Ning_Support replied to Anastasiia_NING support's discussion Ning 2Q 2017 plan!
"Hi there,
Thanks for the explanation. And here is the good news for you, we already have had the suggestion to change the way how the removal of the files works on the platform and the management has made the decision to change the logic. So there i…"
Apr 21
Kyryl_Ning_Support replied to Bizz ( John )'s discussion Custom code being blocked by browsers unless your signed in!
"Hi John,
Just checked the code with two html boxes on the main page and the script working properly. Have you had anything special in that html boxes? In my case, I have tested the code with the plain text in html boxes, with the hyperlinks and ifra…"
Apr 21
Kyryl_Ning_Support replied to Anastasiia_NING support's discussion Ning 2Q 2017 plan!
"Hi Jen,
The "Approved Solutions Providers" page is back https://www.ning.com/solution-provider-directory/. However, it hasn't been updated completely yet.
Regards,
Ning Team."
Apr 20
Kyryl_Ning_Support replied to Anastasiia_NING support's discussion Ning 2Q 2017 plan!
"Hi there,
I'm not sure if it's a good idea to make your network be overweight with the advertisement, while you can use Paid Acess feature for your network and generate the revenue that way, but anyway that sounds like a suggestion so I have sent it…"
Apr 20
Kyryl_Ning_Support replied to Marcelo Rodrigues's discussion Network stability issues
"Hi there,
We are sorry for the inconveniences, however as we can see your network is available at the moment. Could you please specify whether it was the issue with some specific page or the whole network? Do you remember the text of the error itsel…"
Apr 20
Kyryl_Ning_Support replied to Annabel Gregory's discussion Events on Ning3
"Hi Annabel,
It seems to be a good idea, I have let the management know about your suggestion, once they will make the decision I'll send the email to you.
Regards,
Ning Team."
Apr 20
Kyryl_Ning_Support replied to Ian's discussion Side Backgound Image keeps shrinking and orienting left & animated gif header isn't working
"Hi Ian,
Please be informed that it was their decision to create such feature.
Anyway, the complaint regarding this feature has been already created and I have added the name of your network to it. If there will be the decision to roll out this featu…"
Apr 20
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Comments

  • What channel do we go through tour request a feature? I would like request leader boards 3.0
  • I replied to your comment with 2 replies. Can you please go check out my replies? It is about my issue with my own domain name not working and signing me out of my network when I click on pages and links. Thank you Kyryl
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