Current status of the Ning Platform is always available on the Ning Status Blog.

Announcements from Ning

A Follow-Up Message from our CEO

I just wanted to take a moment and provide you with an update and thank you for the positive feedback.  It's important to hear we are moving in the right direct.  Several great suggestions regarding new features and functionality have been received and are currently under review.   Soon, we’ll start sharing some of your ideas to solicit feedback.   
 
A lot of the feedback we’ve received so far has been concerning Ning 2.0.  We know some of you have made significant investments in customizing your 2.0 networks.  Despite our intent to restart the migration process from 2.0 to 3.0, we won’t be forcing anyone to migrate at this time.  We’re still retooling the process and will make an announcement with more information here when it’s ready to go.
 
In support news, we’ll complete the transition moving our support back in-house this week.  We’re working diligently to reevaluate our internal policies and procedures to streamline the support experience.  This will take time, but it’s a top priority.
 
Please keep the feedback coming.  We need to hear the good, the bad and the ugly. As I said previously, I don’t consider you customers but partners, and I look forward to a prosperous partnership! 

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Replies

  • I finally have some functionality in my member search and advanced search capability. THANK YOU.

    It only took 9 days, loads of messages, tickets, fb posts, and frustration with customer service staff that don't have the knowledge of how to provide customer service. The  CEO needs to have a very serious look at customer service management and what information is provided to complaints and problems. Never did they clearly answer a question, never did they actually tell what their problem was, how they were planning to fix it or when it was likely to be done. 

    VERY HAPPY IT NOW WORKS 

    Very frustrated with customer service, categorically the worst and most frustrating experience I have had in 8 years on this site.

    All i ever wanted to know was, what was going on, how and when it was likely to be fixed - was that too much to ask?

  • Search works fine for us and has.............

  • WHAT IS GOING ON Search still does not work. I did a search for myself among other things that should have found but nope not one was found. Now I own it and I'm the administrator and it can't find me. I'm beginning to think others are right and your company is having financial problems. It may be time to look for another IP.

  • Yes my litte site of 251 people is unable to find anyone when I do a search. What the heck is going on?

  • YOU HAVE A PROBLEM
    and its not that your platform doesn't work properly.
    IT GOING TO BE ME
    Member Search and Advanced search function still does not work.
    This is a vital part of my regular communication - 5 days to fix a problem like this, without any indication as to what is going on or how long it will take is very unprofessional, very disapointing.

    COMMUNICATION PEOPLE - thats what the CEO promised - its not happening - not good enough.
    BUILD your reputation by letting people know what is going on
    Give them timeframes - then stick to them no matter what.
    DESTROY your reputation by continuing to give worthless platitudes
    The pesterering has begun.

    • Hi there!

      Thanks for contacting us.

      We do apologise that the search feature hasn't been fixed yet. The management has been informed about the importance of fixing of this feature in the short terms and the highest priority has been given to this issue.

      Apologies for any inconveniences.

      Best regards, 

      Ning Team.

    • For heaven's sake....give it a rest!

  • Here's a bit of the bad for you 

     
    I am getting responses to tickets, "... we have passed it to engineering...," but nothing is fixed. 3 problems reported with broken normal functions between 4 - 6 Feb and now on the 10th still all broken. Functionalities that I use more or less everyday. Just not good enough when the new management says its is going to be more responsive to problems.
    Getting very disillusioned.
     
  • Yes Search is messed up on our sites as well! When trying to search for a member we know is there, it says they arent.

    • See my posts below, I am still having this very frustrating problem and others. 
      Responses I get from NIng are just platitudes to try and shut us up till they can sort out what going on. 

      Not professional, not good enough, start making a noise. 

      Its the squeaky wheel that gets the oil. 

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