Current status of the Ning Platform is always available on the Ning Status Blog.

Announcements from Ning

A Message from Our CEO

I want to take this opportunity to thank each and every Network Creator for your continued support!  On behalf of the entire Ning Interactive team, I can tell you that we’re motivated and inspired by the communities you’ve created and are dedicated to helping you and your networks succeed. 

The past few years have been challenging, both to our employees and more so to you, our Network Creators, but I can confirm that’s all in the past now.  We’re committed to developing our people, strengthening our platform, and reopening the lines of communication while rebuilding our own community here on Creators.  We’re excited for the future and the opportunity to work with you, and we hope to exceed your expectations.

Since taking ownership of Ning Interactive Inc. on October 1, 2016, we have focused on stabilizing our environment and fixing old, outstanding bugs.  We canceled the rate increase that was scheduled to go into effect October 1st of last year and increased our billing and technical support hours to be 24/7.  We’re investing capital in infrastructure and human resources, all to ensure the success of our customers, platform, and scalability.

As we start a new year, we’re shifting our focus to features, functionality, and customer transparency.  Below is a list of some (but by no means all) of our Ning 3.0, Q1 objectives for 2017:

  • Add Features: Events, Search, Chat, and Paid Access
  • Restart 2.0 to 3.0 migrations
  • Establish a new NC Council to participate in the creation of a new Product Roadmap
  • Successful implementation of at least two customer-driven features
  • Weekly status updates here on Creators

As CEO, I want to hear directly from you how we’re doing in the following areas:

  • Customer Support:  Are we doing better or worse? What aren’t we doing that you would like to see?
  • Transparency & Communication:  Are we communicating as much as you’d like?  What else would you like to hear from us?
  • Existing Features & Functionality:  Issues you’ve encountered using them, how they can be improved, etc.
  • Ning Network Design Tools:  What tools can be improved? What additional tools are needed?

If there is anything that we can do to improve our service to you, I will listen.  Send your feedback to CEOtalk@ning.com, and please be sure and include your network’s URL in your message.   I look forward to hearing from you!

Our developers also want to hear your perspective on which features and functionalities you find useful or would like to see in the future.  We'll monitor your feedback for future consideration, using it to fine tune improvements to existing features and new features added to the Product Roadmap.  In some cases, we may respond directly for further clarification.  Message DeveloperTalk@ning.com, including your network’s URL, to share your insights with the team. 

In closing, we have much work ahead of us, not the least of which includes earning back your trust. However, with a new team and renewed focus, coupled with your restored trust and partnership, we’re energized to make 2017 our best year yet!

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Replies

  • OK so there are about 7 days left in March which is the end of Q1 2017 - I quote from the original message

    As we start a new year, we’re shifting our focus to features, functionality, and customer transparency.  Below is a list of some (but by no means all) of our Ning 3.0, Q1 objectives for 2017:

    • Add Features: Events, Search, Chat, and Paid Access - Only Events have been delivered 
    • Restart 2.0 to 3.0 migrations - Don't think this has happened
    • Establish a new NC Council to participate in the creation of a new Product Roadmap - Not heard anything on this - I emailed the developer address got a response and have heard nothing since 
    • Successful implementation of at least two customer-driven features - I'm guessing the bot thing is a customer driven feature although no need to use it for me - where is the other one?
    • Weekly status updates here on Creator - Nothing in the last month although it's great to see Ning staff responding / participating on creators 

    So if you were looking at this and saying how well is the CEO delivering on his mandate and objectives that he himself has set you gotta say over promising and under delivering. Unless we're going to see lots of great new stuff in the next week?

    Communication - above all else is key - even if things don't happen as they are stated just let us know about it !!!!

    • Couldn't agree more, the weekly updates would be so easy to do if anything was actually being done.  The fact that there aren't any pretty much tells us that nothing is happening, nothing to see here, move along...  If the CEO's word is worth anything, it would be happening.

    • I was thinking a/b this last night.  Disappointed to say the least. *sigh*

    • Mike, I'm with you on all these points - do what you say, say what you mean - essentially. I'm just checking in for the next round of empty promises and temporary appeasement.

  • When a reward-points will be available?

    We need some thing to make engage people.

  • Glad to see this at the top of your list:

    • Add Features: Events, Search, Chat, and Paid Access

    If you can give us all of the features of 2.0 before you make us move to 3.0 then most will be happy. We have entire businesses built around the features of 2.0 and taking those features away, means you will hurt many of those businesses and that would include us...

    Please focus on making sure we have what we need to remain viable and we will stay with you... otherwise, many will leave with no other options... which means you have the power to either help us stay in business, to grow our businesses or to put us out of business. 

    I appreciate all that I see you are trying to do, and hope you can hear the pain of those who want 2.0 is because of key features that we use and I have used for years, to support our livelihood 

  • What a terrible Template and Layout. Please we need a Responsive Template and Layout, and more Responsive Features.

  • I have been a loyal customer and network operator for more then 10 years. I am trying to get an answer on a SERIOUS issue; advertizing blocks don't accept html (Adsence) code any more. You don't pick up the phone nor do you answer tickets. 

    So, answer the phone, (re-)acht on tickets. Make service work again.

  • January 30, 2017: Ning is down again and no access to phone or help pages. Please let members know what is going on. Your lack of reliability is truly hurting our services! Please call me ASAP at 770-883-0160! It is urgent that you get my sites back up and operating! Mike Thies

    • It seems to back up! We need more realiablity! We had NO PLANS to migrate to Ning 3. What does that mean for our future with Ning? Please advise. Mike Thies 770-883-0160

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