Ning 2Q 2017 plan!

[Anastasiia_NING support]

Most of you have asked us about Product plan for the nearest future. And here it is! 

For the last couple of months we’ve been listening to you very carefully, gathering and analyzing all your feedbacks to make Ning platform a better place for you and your members.

So here is the list of functions we are going to release in Q2.

1) Making Ning 3.0 as functional as Ning 2.0:
- Paid Access. Probably the most expected feature that will be much better and way more functional than the previous version.
- Chats. Basically, they are live now, but in Q2 this option will be upgraded to the next level.
- Audio. The basic feature with basic performance.

2) Completely new features:
- Polls. You will be able to ask different questions, receive immediate feedback from your customers and make research you need in order to evolve your platform.
- Member ranking system. To encourage, motivate and engage your members, as well as develop your community.

3) Some upgrades are coming for both platforms:
- Disk usage is going to be visible for all creators to manage your space and resources.
- Broadcast messages will become more functional, with a bunch of new settings for you and your members.

4) Our brand new redesigns are also coming to push Ning to a new era not only functionally, but visually as well:
- Ning.com redesign is live now and you can check it out on https://www.ning.com/
- Creators.ning.com and Ning corporate blog will try out new outfits this quarter too.

5) New migration script. Those who would like to migrate from Ning 2.0 to Ning 3.0 to use more benefits would be able to do that easily.

6) System monitoring. 99,9% of uptime monitoring is now done, which gives us the opportunity to keep everything under control, and provide you with better and better service.

7) Hardware renovation plan, that our tech team is currently working on, is going to be ready by the end of Q2.

If you have any ideas on how to improve our service and you are willing to share your thoughts don't hesitate to email us at [e-mail]
Don’t miss it all, follow us on Facebook (https://www.facebook.com/Ning/) and Twitter (https://twitter.com/Ning) to keep yourself fully informed about all upcoming updates!

[Alliance]

Also, if I could write a message and delay when to sends,It would save me valuable time as an admin.

[Alliance]

i just wanted to lay a suggestion for broadcast messages.

It would be so great that ning offers a way to save and have a history of our message broadcast with a few template options so we can always pull back up old messages and edit the info instead of starting from scratch all the time.

[Kos]

I agree.  In lieu of a Ning solution, I save a copy in forums under a "site news" category.  Can always go back for reference and/or copy to change at a later date. Not perfect but it helps.

[Hugh]

I'd like to get some reassurance that support will be upgraded. I can't think of a time recently when the response from Support hasn't been that you're working on the issue (one that's all too often already been worked on for several years - so that response rings hollow).

I then find without exception that my query has been marked as closed even though the issue is still pending. At no point has Ning ever contacted me to give me an update. That may just be poor customer service or it ay be that the issues are never fixed. 

[Chazz]

You could always go to Ning.com and use their chat feature to speak directly to the team or a representative. That would speed up the reply time, and might get you helped more quickly

[Kyryl_Ning_Support]

Hi there,

Actually, there is no need to go to ning.com to have chat with customer support representative.

If you have the access to the dashboard just open the support tab and you will see the live chat pop-up there as well.

Best regards,

Ning Team.

[Hugh]

Thanks. So do you generally get more than, "a fix is in the pipeline"?

[Kyryl_Ning_Support]

Hi Hugh,

Unfortunately, not all issues could be resolved by the customer support representative and we have to ask the developers to take a look into this. Each case has to be carefully reviewed and examined by the tech team before they can start creating the fix itself, also each bug has it's own priority based on different factors. Basically, that's why the fixing process is taking some time.

Moreover, we are using special bug tracking software where all the issue a gathered altogether, and there the issue could be closed only in case if it has been tested far and wide. If the test was successful, anly after that the bug is getting closed and we are sending the message to inform that the issue has been resolved and everything should be fine.

Best regards,

Ning Support.

[Hugh]

Thanks. Nonetheless, my cases get closed even wen the issue is not resolved. 

[Kyryl_Ning_Support]

Hi Hugh,

I do suppose you are talking about the ticket you have filed, unfortunately, our system is closing the tickets if the were no activity in them within one week automatically but it doesn't mean that the bug itself has been closed.

Apologies for any misunderstandings.

Best regards,

Ning Team.