I want to take this opportunity to thank each and every Network Creator for your continued support! On behalf of the entire Ning Interactive team, I can tell you that we’re motivated and inspired by the communities you’ve created and are dedicated to helping you and your networks succeed.
The past few years have been challenging, both to our employees and more so to you, our Network Creators, but I can confirm that’s all in the past now. We’re committed to developing our people, strengthening our platform, and reopening the lines of communication while rebuilding our own community here on Creators. We’re excited for the future and the opportunity to work with you, and we hope to exceed your expectations.
Since taking ownership of Ning Interactive Inc. on October 1, 2016, we have focused on stabilizing our environment and fixing old, outstanding bugs. We canceled the rate increase that was scheduled to go into effect October 1st of last year and increased our billing and technical support hours to be 24/7. We’re investing capital in infrastructure and human resources, all to ensure the success of our customers, platform, and scalability.
As we start a new year, we’re shifting our focus to features, functionality, and customer transparency. Below is a list of some (but by no means all) of our Ning 3.0, Q1 objectives for 2017:
- Add Features: Events, Search, Chat, and Paid Access
- Restart 2.0 to 3.0 migrations
- Establish a new NC Council to participate in the creation of a new Product Roadmap
- Successful implementation of at least two customer-driven features
- Weekly status updates here on Creators
As CEO, I want to hear directly from you how we’re doing in the following areas:
- Customer Support: Are we doing better or worse? What aren’t we doing that you would like to see?
- Transparency & Communication: Are we communicating as much as you’d like? What else would you like to hear from us?
- Existing Features & Functionality: Issues you’ve encountered using them, how they can be improved, etc.
- Ning Network Design Tools: What tools can be improved? What additional tools are needed?
If there is anything that we can do to improve our service to you, I will listen. Send your feedback to CEOtalk@ning.com, and please be sure and include your network’s URL in your message. I look forward to hearing from you!
Our developers also want to hear your perspective on which features and functionalities you find useful or would like to see in the future. We'll monitor your feedback for future consideration, using it to fine tune improvements to existing features and new features added to the Product Roadmap. In some cases, we may respond directly for further clarification. Message DeveloperTalk@ning.com, including your network’s URL, to share your insights with the team.
In closing, we have much work ahead of us, not the least of which includes earning back your trust. However, with a new team and renewed focus, coupled with your restored trust and partnership, we’re energized to make 2017 our best year yet!
Replies
since when is migration back? That's been on hold forever it seems......
Hi Paul!
You are right, migration was on hold for a while, and it took a lot of time and effort to set up and adjust this process from scratch, but we did it. We are currently migrating 2.0 networks, let me know if you are interested.
Best regards,
The NING Team
NING STAFF IS HARD WORKING BUT TO BE TOLD THAT TECHNICAL ISSUES ARE DEALT WITH BASED ON "PRIORITY", WHATEVER THAT IS, IS RIDICULOUS! ESPECIALLY SINCE SO MANY OF US HAVE THE SAME ISSUE! MANAGEMENT IS THROWING YOU UNDER THE BUS!!!
Anastasia an actual "post" from you announcing that migration is now being allowed, sure would be a nice thing. I believe there are a number of members who wanted it ............and gave up hope. Some may still be hear and interested. Just a suggestion ;)
Hi!
We are postponing the announcement for now, because due to the technical possibilities of our migration software, we are not able to launch more than 3 (or even 2) migrations at once. If we announce it now - there is a high chance of getting too many requests at once, and we do not want to have huge queues and delays. Right now we have enough appeals to constantly migrate networks and we handle the current flow.
But of course, the announcement will be made. Probably after the big update that is coming soon, but I am not 100% sure.
Best regards,
The NING Team
YOU'RE NOT GONNA LIKE 3.0! IT TAKES MUCH LONGER TO DO VIRTUALLY ANY AND EVERYTHING YOU COULD DO IN A FEW SECONDS ON 2.0!!! AND IMPORTING CONTACTS FROM YOUR EMAIL IS A FIVE OR SIX STEP PROCESS WITH 3.0 IN CLUDING COPY AND PASTE AS OPPOSED TO JUST A ONE STEP PROCESS WITH 2.0! WHOEVER DESIGNED 3.0 IS AN IDIOT!!!
That is not necessarily true and definitely not accurate as a blanket statement. If you spend any time at all getting to learn the 3.0 environment everything becomes exponentially easier. However, depending on what exactly you might be talking about some things may have been slightly easier in 2.0 but on the whole 3.0 not only blows 2.0 away..it blows every other platform including wordpress/buddypress jamroom and social engine out of the water...
Please remember that you are on a community platform and speaking in ALL CAPS is like SCREAMING AT PEOPLE so in the future try to remember to lose the caps lock... we are here to discuss things...not be screamed at with generalities...
"...on the whole 3.0 not only blows 2.0 away..it blows every other platform..." It definitely blows.
Is Ning now owned by a Russian company? We know there is a Lithuania location for support. Why do they refuse to tell us who owns Ning? They now have all our site content and personal member data. Millions of members' personal information and data, going back like 20 years.
you have a serious CAPS LOCK AND BOLD PROBLEM and it is so annoying to read. I hope you don't respond to members in your community in this manner...if so, it is no wonder why you are having problems.... tone it down a bit bro.
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