Thank you for your patience over the past several weeks. As you know, we closely follow and appreciate the feedback you share on Creators, and we’d like to make a couple of important announcements related to your posts.
First, regarding the product, the team has been working over the last several months on re-architecting and re-developing a new Activity Feed for Ning 3.0. The new Activity Feed will include the addition of statuses and more embeds based on pasting links into the status field. This isn’t everything that the team is working on but the most significant short term new capability. We are planning to release this feature in July.
We also wanted to address the downtime that some of you experienced on May 26th and 27th. After the scheduled maintenance on Monday to update a group of servers, we discovered that some of the backup servers were malfunctioning. We've corrected this and have changed our operating procedures to prevent this from happening again.
On the communication side, based on several factors including resources and priorities, we have made the decision that we will no longer be involved in providing day-to-day support and feedback through the Creators community. Communication from the Ning team needs to be focused on product capabilities and new releases and other general announcements such as this one. Our team is focusing on expanding some of the planned features that we already have in development. Once we have more information to share with you, we will do it here.
Please continue to use this community as a productive place to have conversations about how to build, grow, and manage Ning Networks. We will continue to provide technical support through tickets and phone. As always, phone support is available to those with networks on Pro, Performance and Ultimate plans. Our technical support team is available Monday to Friday from 9 am to 5 pm PST.
Replies
Diane a big +1
+1
Seems it's the dawn of the New World Order here on Creators.
sure its horible that they want to concentrate on doing thier jobs..getting 3.0 off the ground instead of wasting time on here
if they were actually making rapid progress, I think people would be understanding. They arent
Ning Staff in the Creators forums were not 3.0 developers and had nothing to do with it getting off the ground development-wise, they were CSR or Client Relations people who were here to answer questions and get feedback.
So Crystal is now working on development? Look there are separate jobs for each department, when they created Ning Creators they developed a place for customers this means those involved here are Customer representatives not developers like any other business. They are not wasting time here if this was what they were hired for, and we are not wast worthy but whether we whine or bitch or compliment we are still the customer.
Those that were hired to handle Ning Creators did an excellent job especially with all of us that need hand holding or guidance or being put in our place, that is called GOOD customer service.
+1 Skye.
And now new customers will come here and get the impression that the members with gold stars are the Ning employees and moderators.
I wonder where Crystal and Juliet Kellogg are now...the Ning customer advocates.
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