Chat Feature Update on Ning 3.0 is ready!

Good news - it`s time to announce the release of the Chat Feature on Ning 3.0 platform.

Today we are happy to provide you with the opportunity to chat with other members of your Ning Network in the most convenient and efficient way. To facilitate your community management experience, we have added several new options:

New design
Customizable notifications
Message counter
Ability to create and manage groups (rename, add photos, delete and add users, block users)
Ability to send files

Chats 3.0 is an easy-to-use tool for building an effective network. With this release, you can customize notifications in accordance with your needs, rename your groups, add photos and users, use a message counter to monitor the number of messages, delete the messages you don’t need, send files, and suspend members from chat. The Chat Feature is available for both Ning 3.0 and 2.0 platforms.

We have a lot of ideas and plans, so please stay tuned for our updates and share your opinion with us!

Follow this link for more information: https://www.ning.com/ning3help/new-chat-features/

Replies

J.Ayvar September 24, 2018 at 2:16pm

Does anyone know how hot clean the chat messages o delete some content ?

thank you.
- Anastasia_Ning_Support > J.Ayvar September 25, 2018 at 2:48am
  
  Hello!
  
  Unfortunately, there is no way to clear the chat history or certain content. At some point, once the chat history is full, old messages will be removed automatically.
  
  Best regards,
  
  The NING Team
Kos August 23, 2017 at 3:58pm

Only had to refresh once this week. It took two months........but something has improved. Thank you
- Kyryl_Ning_Support > Kos August 24, 2017 at 11:50pm
  
  Hi Kos,
  
  We are glad to know that the chat has started to work better on your network, and thanks for your outstanding patience.
  
  Please keep us informed if there would be any issues with the chat.
  
  Best wishes,
  
  Ning Team.
  - Kos > Kyryl_Ning_Support August 25, 2017 at 6:14am
    
    Kyryl yes it has improved. Only two refeshes yesterday which is still a concern but it's definitely improved from 20+ per day before. I reported an issue yesterday with screenshot on 2.0 of chat not connecting to internet on the support page. They couldn't re-create it but I did a hard refresh on both browsers (FF/GOOG) and the result was the same. Sent screenshot any they passed it onto the developer for research. You may hear of that complaint too. Just letting you know it's out there.
    - Kyryl_Ning_Support > Kos August 28, 2017 at 1:04am
      
      Hi there!
      
      Thanks for letting me know and yes I have seen that report. Also, I have just checked and the LiveChat should work fine, at least it's doing so for me. Could you please let me know if it still asking you check your internet connection?
      
      Looking forward to hearing from you.
      
      And many thanks for the screenshot you have sent in the ticket.
      
      Best wishes,
      
      Ning Team.
      - Kos > Kyryl_Ning_Support August 28, 2017 at 7:22am
        
        Kyryl It's working today. Cool! Glad they got that wrapped up. Thanks
Holly Dilatush August 16, 2017 at 12:30pm

I have a question that I do not think has been asked yet (forgive me, if it's in the thread -- or elsewhere -- and I've missed it).

I have set up a test member profile (non-admin) for our site. [still in progress, working on it daily, sevenh.ning.com]

My admin name is Holly D [of course, in admin view, I see 'Me' and the correct profile image]

When I view the chat from this test member profile page, it shows my 'chat' name as Smilin7 and a generic blue head/profile.

in the test member view, when I post a message, I see:

and when test member posts, I see:

Why is the 'blue head/profile' and 'Smilin7' showing?

Can anyone explain this to me? Is it some silly thing I am not thinking of? Where would I go to fix it?

It will be very confusing to members if all of the admin's chat messages appear without a photo and with a blue head. Help?

Thanks in advance,

Holly
- Kyryl_Ning_Support > Holly Dilatush August 18, 2017 at 1:24am
  
  Hi there!
  
  Sorry, it seems that I have forgotten to press the button "Comment" after I have typed the reply.
  
  I have created the report and passed it to the tech team for the verification and further fixing.
  
  Once they would tell me that the issue is fixed I'll notify you here on creators or via email.
  
  Apologies for any inconveniences.
  
  Best regards,
  
  Ning Team.
- Kos > Holly Dilatush August 17, 2017 at 7:34pm
  
  Holly I don't see Ning commenting here so I'll jump in.
  
  We have to continually refresh, sometimes several times in one minute which Ning says they'll work on........and waiting.......and waiting....... so I've just given up waiting. My aggravation is through the ceiling.
  
  My guess is your problem is another glitch. See if it occurs on different browsers and file a ticket. Tell them what browsers it's occurring on.......and if the browsers are up to date.
  
  They always throw those suggestions out there so you may as well get them out of the way up front. Good luck

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