500 unexpected error (again!)

[Marcelo Rodrigues]

Hello Ning!

Could you please check my network? It is not loading again.

Sometimes it shows "error 500" sometimes "Resource not available".

laboratoriodegaragem.ning.com or www.labdegaragem.com

Thanks!

[Marcelo Rodrigues]

My other network shows the same problem:

http://escoladomax.ning.com/

[American Energy]

Same here - gohaynesvilleshale.com

[Kyryl_Ning_Support]

Hi there!

I have just checked your network and it seems to be working fine at the moment, please accept our apologies for the temporary inconveniences.

Our tech team has fixed the issue that has provoked the downtime so everything should work fine at the moment, however, we would keep monitoring the systems to prevent such issues in the future.

Best regards,

Ning Team.

[Caden Lee]

Same here --> contemporaryperformance.ning.com

[Kyryl_Ning_Support]

Hi there!

We do apologise for the temporary inconveniences.

Your network is back online, however, we have noticed another issue. Your A record for your custom domain name hasn't been set right, it was pointing to 184.168.221.23 but should point to 208.82.16.68. At the moment we have had to disable the domain mapping to make your network accessible (so it;s available by the link you have provided in your comment). In order to enable domain mapping again, you should point your A record to the IP I have mentioned earlier, if necessary you can check this article https://www.ning.com/help/troubleshoot-domain-mapping-issues-2/ it has more detailed info regarding domain mapping.

Best wishes,

Ning team.

[Kyryl_Ning_Support]

Hi Marcelo,

We do apologize for the inconveniences caused.

Our tech team has localized and fixed the issue asap, also they have made some changes to prevent this from happening again. So both of your networks should be up and running at the moment.

Best regards,

Ning Team.