Current status of the Ning Platform is always available on the Ning Status Blog.

Hi All, 

For several years, I've had an ongoing problem with my broadcast emails reaching my community members. The emails go to spam, and have a question mark icon. Here's the most recent response from Ning Support: 

What about the problem with emails landing in spam folders, you already applied the DKIM and SPF records.
If the settings are applied currently, you can try to verify your network with Google Webmaster.
There is guidance on how to proceed with this https://www.ning.com/ning3help/verify-your-network-with-google-webmaster-tools/

According to Go Daddy, I have my DKIM and SPF records set up correctly and I have verified my network with Google Search Console. Is there anything else I can try? I desperately need this feature to work effectily; emails have to be received by my members. Otherwise, I'll have to conside migrating to another service that has better features and tools. 

(Also, as an aside, if I include an image, I cannot center the image in the email. Maybe I could if I were a coder, but with the standard tools, I cannot do this. And if I include an image, odd text pops up when open the email. Sort of hard to explain and replicate, but it's something about the image size.) 

If there is a consultant out there that has proven experience with getting broadcast emails to work properly, I'd consider hiring someone if that's necessary. 

Thanks in advance,

Lucy Gray 

You need to be a member of Ning Creators Social Network to add comments!

Join Ning Creators Social Network

Votes: 0
Email me when people reply –
 

Some interesting articles related to community management, digital marketing etc. could be found in our digest. Don't hesitate to leave a feedback so we would know that we should continue :-)

Latest Activity

Adul Rodri is now friends with ANGE.L LUAR and Margarida Maria Madruga
Feb 14
Shweta Sharma updated their profile
Jan 26
catherine martin updated their profile
Jan 16
Donna MacShoe updated their profile photo
Jan 15
⚡JFarrow⌁ replied to ⚡JFarrow⌁'s discussion
For Creators and Admins: Easy Way to Create a Community Status Report
"This is still one of the best posts for RSS feeds"
Jan 8
brahim jounh updated their profile
Dec 28, 2023
Sewerz updated their profile
Dec 20, 2023
guss replied to Alex - Rosas † Negras's discussion
Audio/Video Call - Start Google Meet on each members page ( Browser Popup Window )
"Hello, how do I install Google Meet on each member's page?"
Dec 17, 2023
Eva updated their profile
Dec 16, 2023
⚡JFarrow⌁ updated their profile photo
Dec 14, 2023
Tsaaro Counsulting updated their profile
Dec 12, 2023
Eva updated their profile
Dec 10, 2023
More…

Meanwhile, you can check our social media channels