Do you have an emergency action plan in the event of notification/ email fails?

[Nor Cal Social Media]

Something like this for example.

1. Test and Check

2. Check dashboard notification

3. Check Ning Status Blog/ Check Ning Creators (one thread is better for everyone)

4. Submit Support Ticket to Ning (early)

5. Post announcement on network

6. Note time to cover all notifications possibly affected/ delayed.

7. Do not resend mass posts, wait for Ning to clear backlog.

8. Do not send new broadcasts.

9. Use direct e-mail addresses (exported to .csv in advance) to alert members to possible delays.

10. Be wary of premature correction reports. Could be anywhere from a couple hours to a couple weeks intermittent. Advise members not to rely on notifications and instead to check in the site and their posts directly.

11. Let Ning focus resources on correcting the problem, understand it can happen, and don't waste your time complaining.

12. Follow up with Ning afterwards on best practices for early alert, communication, and improving emergency action plans.

Best, Anthony

[James Hawkins]

Right on target! Note to self: Print-tape on wall above and behind monitor!

[⚡JFarrow⌁]

nice