Some interesting articles related to community management, digital marketing etc. could be found in our digest. Don't hesitate to leave a feedback so we would know that we should continue :-)
Dealing With Difficult People Online / Trolls and Baiters
Wow, have I experienced every flavor of complaint known to man, in this arena. Difficult members can bring you down, if you fall into the trap. DON'T DO IT. I've found when you receive a complaint or hateful email from someone, never ever answer the
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Reply by Charlotte Nov 16, 2009