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  • Hello!

    Sometimes verification emails get into spam/junk folders, or they are being blocked by the email provider/company's firewall. In such cases, we usually offer to use an alternative google/yahoo email address, or temporarily disable an email verification. 

    Best regards,

    The NING Team

    • Yes, I temporarily disabled email verification, on the suggestion of Ning support. (no, it wasn't a spam issue). Thanks.


      • Hello Annabel!

        We are currently investigating the issue with undelivered emails further, and it would help us a lot if you provide us with email addresses (or at least the domains, like or of members who haven't received emails from us, the type of an email and date when it was supposed to arrive. 

        Best regards,

        The NING Team

        • Hi Anastasia,

          The person having problems with signup had an email address on, and the date and time was:

          On 25/01/2019 13:10,[ MH emailed the admin account as follows: ]   
          I am having problems with joining your organisation.
          Three times I have gone though the whole set up procedure
          and the message comes up telling me that I will get an email
          and then I can verify my email address. Then nothing there
          is no email from you.


          I have not had other such problems reported recently with signup.

          Hope this helps.


          • Hi!

            Thank you so much! This info will help us in resolving the issue. 

            Best regards,

            The NING Team

This reply was deleted.



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