New member signup problem

[Annabel Gregory]

Has anyone else had a problem with new members not getting the verification email?

[Anastasia_Ning_Support]

Hello!

Sometimes verification emails get into spam/junk folders, or they are being blocked by the email provider/company's firewall. In such cases, we usually offer to use an alternative google/yahoo email address, or temporarily disable an email verification. 

Best regards,

The NING Team

[Annabel Gregory]

Yes, I temporarily disabled email verification, on the suggestion of Ning support. (no, it wasn't a spam issue). Thanks.

 

[Anastasia_Ning_Support]

Hello Annabel!

We are currently investigating the issue with undelivered emails further, and it would help us a lot if you provide us with email addresses (or at least the domains, like @gmail.com or @yahoo.com) of members who haven't received emails from us, the type of an email and date when it was supposed to arrive. 

Best regards,

The NING Team

[Annabel Gregory]

Hi Anastasia,

The person having problems with signup had an email address on btinternet.com, and the date and time was:

On 25/01/2019 13:10,[ MH emailed the admin account as follows: ]   

I am having  problems with joining your organisation.

 Three times I have gone though the whole set up procedure

 and the message comes up telling me that I will get an email

 and then I can verify my email address. Then nothing there

 is no email from you.

 

I have not had other such problems reported recently with signup.

Hope this helps.

Annabel

[Anastasia_Ning_Support]

Hi!

Thank you so much! This info will help us in resolving the issue. 

Best regards,

The NING Team