The latest in the wierd world of Ning is that "custom fonts" can lead to a post being rejected with an error massgae. Really?
This came after my members started getting error messages when trying to post to the forum, as below:
I reported the cae to Ning (by email becuase the support function is no longer working on my site). My email was the following:
Please see user message below
Begin forwarded message:
From: Admin <email@example.com>
Subject: Re: XXXX provided feedback on your website
Date: 25 April 2019 at 01:56:35 BST
Thanks Chris. Sorry you’ve been having problems.
I’ve just tried adding a post and it worked for me. So, I’m not sure what’s happening your end. I’ll go ahead and report it to out platform hosts and see if they can sort it out.
Sorry to ask, but are you able to send me a screenshot of the error message and say which device and browser you’re using?
On 24 Apr 2019, at 14:04, xxxxxx wrote:
xxxxxxxx provided the following feedback on Harringay online:
Sorry guys, third time in two days I have an error message when trying to add a for sale listing.
Email: firstname.lastname@example.org <mailto:email@example.com>
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0
The reply I got was
We kindly ask you to specify the issue you are faced with.
Also, it seems from the message that the site is working properly at the moment.
Please, specify your request so we can assist you.
To which I replied
Not a helpful reply. I’ve specified the problem as much as I’m able at the moment. I think the user stating that they get an error message when trying to post the the forum is quite clear. And you know as well as I do that just because we can’t immediately reproduce a problem doesn’t mean that it doesn’t exist.
Their response at this stage was the one which left me flabbergasted:
Hello, Please, specify with the user what exactly he is trying to post. He mentioned the listing but we need the text of it. It may not be posted due to the emoji, custom fonts or signs. Our platform does not support them. This is the main reason for all the error messages during posting.
The incident I reported wasn't a one off and it's recent. So either my users have suddenly started to use custom fonts or Ning broke yet another something in the back-end.