Current status of the Ning Platform is always available on the Ning Status Blog.

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Female


Birthday:

November 25


What's your role? Network Creator (NC) or Admin?

Admin


Anna_Ning_Support replied to Scott Bishop's discussion
Photo Slide Show Not Working
" Hello, Scott!
The issue with the photos is connected to the Flash Player that we stopped to support.
But your slideshow is not working due to the technical issue that we already investigated and reported for the fix.
You may also check our reply to…"
yesterday
Anna_Ning_Support replied to Kyryl_Ning_Support's discussion
It's time to say goodbye to Flash player
"Hello, Scott!
We investigated the issue on your site and found out that this is connected to the technical bug.
We already reported it to the Technical Team and will inform you of all the updates via the email address. 
We do apologize for all the i…"
yesterday
Anna_Ning_Support replied to Kyryl_Ning_Support's discussion
SSL certificate feature release
"Hello, Scott!
We reported your request to the Technical Team and will inform you of the updates regarding your SSL certificate to your email address.
Best regards,
The Ning Team "
yesterday
Anna_Ning_Support replied to Anastasia_Ning_Support's discussion
Welcome Landing Page Builder
"Hello, Alex!
 
Thank you for the request. I think this is a great idea.
I reported this query to the Developers Team and they will check what we can do with this.
 
Best regards,
The Ning Team"
yesterday
Anna_Ning_Support replied to Anastasia_Ning_Support's discussion
Welcome Landing Page Builder
"Hello,
Thank you for the feedback you provided us with. This error is common for the Design Mode if you are typing the codes with the Autodeploy function. 
Please, deactivate this option and you will be able to type codes properly. 
 
Best regards,…"
yesterday
Anna_Ning_Support replied to Anastasia_Ning_Support's discussion
Welcome Landing Page Builder
"Hello, Gillian!
Please, check the inbox.
I sent you the reply via private message due to the screencast attached to it.
Best regards,
The Ning Team"
Friday
Anna_Ning_Support replied to Fabrizio Lavado's discussion
Facebook Sharing Issue
"Hello, Fabrizio!
I do apologize for taking so long for the response. 
Please, check your Inbox as I sent you screenshots.
Best regards,
The Ning Team"
Thursday
Anna_Ning_Support replied to Annabel Gregory's discussion
Posts not appearing on the Latest Activity Feed
"Hello, Amber! 
As our Technical Team is still working on this issue we are not sure how the new feature will be implemented on our platforms. But, as soon we receive any new piece of information we will provide our network creators with it.
Best reg…"
Thursday
Anna_Ning_Support replied to Amber Nelson's discussion
SSL Won't Activate For My Network
"Hello, Amber!
I am glad to inform you that issue with the SSL certificate on your network is fixed.
Please, check your email address for the confirmation we sent you and also check the site itself.
Best regards,
The Ning Team"
Thursday
Anna_Ning_Support replied to Anastasia_Ning_Support's discussion
Welcome Landing Page Builder
"Hello, Gillian!
We tested your landing page in the Preview Mode and couldn't reproduce the issue.
Please, specify whether you received this error in the Preview or Design Mode.
Best regards,
The Ning Team"
Thursday
Anna_Ning_Support replied to Suzie Nielsen's discussion
The Grey Area!
"Hello, Suzie!
Please check your Inbox as I sent the reply directly to you due to the attached screenshot.
Best regards,
The Ning Team"
Thursday
Anna_Ning_Support replied to Amber Nelson's discussion
Is Anyone With Large Sites Having An Issue Downloading.CSV Files Above Say 10 Megs In Size?
"Hello, Amber!
I already completed the report to the Technical Team regarding all your networks.
Thank you for providing us with all the details.
Best regards,
Customer Support "
Thursday
Anna_Ning_Support replied to Annabel Gregory's discussion
Posts not appearing on the Latest Activity Feed
"Hello, Annabel!
Unfortunately, we cannot provide you with the exact time frames as the Feature will be rebuilt completely for all our platforms and it takes more time. But we will inform all our network creators of any updates from the Technical Dep…"
Thursday
Anna_Ning_Support replied to Nancy Marsh's discussion
Members not receiving Broadcast Messages 2.0
"Hello, Hugh!
We know that issue is experienced for the long period of time on the platform. After we began to manage the Ning platform our Technical Department tried to fix the issues that were left by the previous team. Unfortunately, there were ot…"
Thursday
Anna_Ning_Support replied to Amber Nelson's discussion
Is Anyone With Large Sites Having An Issue Downloading.CSV Files Above Say 10 Megs In Size?
"Hello, Amber!
I reported your request to the Technical Team and we will try to download the .csv file for you on our side.
So, I will inform you as soon it will be done.
Best regards,
The Ning Team"
Sep 12
Anna_Ning_Support replied to Nancy Marsh's discussion
Members not receiving Broadcast Messages 2.0
"Hello, Amber!
Thank you for notifying us of this.
I added your network to the report and we will notify you of all the updates regarding this issue.
Best regards,
The Ning Team"
Sep 12
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