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Another issue with SSL certificate renewal - please, please sort it!

Posted by Annabel Gregory on May 19, 2019 at 9:26am in
Ning 3 Feedback and Issues

Hi,

Just received an email with the subject line:

Let's Encrypt certificate expiration notice for domain "alexandraparkneighbours.org.uk"

Having had the website blocked for a full day a couple of months ago because of certificate renewal problems - with no explanation from Ning, although assurance that it had been sorted when you eventually replied (several hours later) - I am really anxious as to whether this is going to happen again.

I did not actually receive an email such as the above that time, but in the past I have received several, and was assured that it meant nothing, because the certificate is renewed automatically. (I have another website that is renewed automatically, and I don't receive these emails). Please can you sort it!

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Replies

  • Annabel Gregory May 19, 2019 at 9:30am

    Correction - Ning didn't reply for 2 days.

  • Anna_Ning_Support May 20, 2019 at 11:51pm

    Hello,

    We do apologize for the delay. The SSL certificates from Let's Encrypt are automatically renewed.

    And your site is shown as a secure one at the moment https://take.ms/2R44t

    We hope this will not happen in the future.

    Best regards,

    The Ning Team

     

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