Failure to create links or embed images

[Annabel Gregory]

I can neither create a link in a post, nor add an image - seems to have happened since the new icons were introduced. Anyone else have this problem?

[Kyryl_Ning_Support]

Hi there!

Could you please describe what is happening on your side, I mean what do you see, any changes any error messages?

As just a while ago, I have tested the editor in Chrome on your network and the links, pictures etc were added, as usual, so I do suppose that its' the issue with the browser, or maybe you have an extension which is blocking embedding.

Best wishes,

Ning Team.

[Annabel Gregory]

I am using Firefox, and when I create a post and click on any of the icons to create a link, add an image or etc, nothing happens. I have the same problem on this forum, so you may well be right about my browser!  (though it also fails on another computer in the house). If I create an Event post, the main image embeds ok - which does not involve using these new icons. Also, I can edit a link with no problem.

 

[Kyryl_Ning_Support]

Hi Annabel,

Yep, sorry it seems that the new text editor button to embed the photo etc. provoking the errors in the console when you are using the FireFox, well that's strange as Chrome is working perfectly. I would ask the QA department to take a look if there would be any updates I'll get back to you here on creators.

Apologies for any inconveniences.

Best regards,

Ning Team.

[Annabel Gregory]

Ok, thanks.

 

[Kyryl_Ning_Support]

Hi Annabel,

The issue related to the text editor has been fixed, and the buttons should work fine now in Firefox.

Best regards,

Ning Team.

[Annabel Gregory]

Yes, all works fine. Thanks.