Currently we are thoroughly watching over the situation in Ukraine and trying to support the brave and unstoppable spirit of Ukrainian nation in fight against Russian invasion by donating to the official resources provided by the Government. NING is standing with Ukraine in this fight for freedom and independence and if you want to show your support you can donate here.
Слава Україні! Героям Слава!

Current status of the Ning Platform is always available on the Ning Status Blog.

I upgraded my site to 3.0 but now past discussions do not come up in search results. Someone was searching for "Air Purifiers" and I know we have a ton of past discussions on that topic but nothing comes up in a search. What's the point of "upgrading" if we can't find past discussions in our forum? That's 10+ years of information that is now lost to all my members. How can this be fixed? I may as well switch back to my 2.0 site or to another social network company altogether if all my forum discussions are essentially lost since we cannot access them via a keyword search. Please advise why keywords are not yielding any search results! And please advise exactly WHAT is the forum searching for when it does a search, if not keywords? Right now, the search tool has absolutely no value to the site. I'm so confused by this. Thank you.

You need to be a member of Ning Creators Social Network to add comments!

Join Ning Creators Social Network

Votes: 0
Email me when people reply –

Replies

  • Rather than kicking-off on here did you contact Ning Support?

    I had a simlar problem after migration and fixed within 30 minutes.

    • Yes. I contacted NING Support and have had no response from them. So that's why I posted here. Glad you were helped so quickly. That has not been my experience.

       

  • Hello, 

    Thank you for contacting us.

    We are sorry to hear about your issue.

    We have escalated your case to the tech department.

    Hopefully, it will be fixed in the nearest time.

    Feel free to contact us if you have any other questions.

    Best regards,

    The Ning Team

    • Thank you for escalating this Elizabeth. I had sent multiple emails to NING support but got no response, and this morning I was contacted by my migration specialist because you escalated it, so thank you very much. Unfortunately, he did not understand the issue and performed work that was unnecessary. I have once again written out the issue and I do hope he understands the problem I am having. If you can't understand the problem, you can't fix it.

       

  • I am happy to report that the issue was finally fixed! I feel so much relief. Thank you Elizabeth for escalating this!! My forum just needed to be indexed.

This reply was deleted.
 

Some interesting articles related to community management, digital marketing etc. could be found in our digest. Don't hesitate to leave a feedback so we would know that we should continue :-)

Latest Activity

Pam Givens replied to Pam Givens's discussion
Landing Page
"What I meant to say, if I could spell:
I've attempted to create a landing page and have't had much…"
Dec 12
Pam Givens posted a discussion
I've attempted to crate a landing page and have't had much success.  I'd rather have one on my…
Dec 12
Luxury Residences updated their profile
Dec 6
Asumi Carol updated their profile
Dec 2
Shada Hotel updated their profile
Nov 29
Howard Sands replied to Mark Thorpe's discussion
NING is broken?
"I am not a techie, I don't understand the first thing about it, but have a HUGE problem with Ning…"
Nov 27
Howard Sands replied to Donna MacShoe's discussion
Ning Support phone number for my 20 yr old site
"I hope this helps
Ning  https://www.ning.com/contact-us/
1-855-233-6436 (USA/Canada Toll Free)…"
Nov 27
Donna MacShoe posted a discussion
I am completely locked out of my NING site that I have had for 20 years.  ladiesofthehat.org.  When…
Nov 27
Joven left a comment on Ning Networks en español
"Zzz..."
Nov 26
Ron updated their profile
Nov 25
Ron updated their profile photo
Nov 24
Mark Thorpe posted a discussion
I've run networks based on this platform in the past and never have I seen it in such dissarray as…
Nov 20
More…