Hi guys n gals,
Something that just hit me in responding to another member's spam woes. If you go to your dashboard, and under Settings go to Email, you have a couple options there that are easily overlooked as being able to help you prevent your members from receiving spam.
Send no text with member communications.
Many times, a spammer attacks your site, posts comments on 100 people's wall nearly instantly, and leaves. You then, later, come onto your network, see a new member joined, and say "HEY! gotta new member! awesome!" and you go to look at their page to welcome them with a note on their wall or a message, only to see they answered the questions with "XXXXX" or "I'll tell you later" or something that basically is not an answer to your profile questions. You immediately know it's a spammer, but alas, IT'S TOO LATE! they've already hit a bunch of your members with comments on their wall, that more than likely TRANSFERRED TO THEIR EMAIL in a notification. You delete the spammer, and all of their content, but YOU CAN'T DELETE THE EMAIL YOUR MEMBERS GOT! It's then the sometimes nasty messages start hitting you from your members, who think this spammer got their email, because there is no comment on their wall or network inbox from the spammer, since you deleted it along with the content they posted.
If you set Member Communications to No Text, all your member will see in their email notification is "so and so put a comment on your wall, click (the link) to see it", and nothing will be there to make them worry. They may wonder what happened to the comment, and who the heck "so and so" was, but it's easier to explain that it was a spammer and you banned them, then try to explain that the person did not get their email address, that it was a notification of a comment on your wall that has been since removed. Also, I recommend having your activity feed show posts to your members' pages. This I use for a quick-warn feature, as I will see these posts inside the activity feed, and can immediately act much sooner than going to member pages and policing them. This is one heck of a time saver, and will give you alot more peace of mind that you will catch them almost immediately. Ideally, NC's should have a network activity feed in their dashboard that we can set to feed the areas that spam typically happens-blogs, forums, and member page comment walls. Having this would free up the activity feed from the need to have so much in it and making it run in a more timely, effective manner that best benefits the MEMBERS.
As a last resort, or to be 99% out of the loop on members being aware a spammer was ever there at all, uncheck the Send an email when members receive My Page Comments.
This will prevent them from getting any comment wall notifications altogether, which is the back-door method spammers use to place messages into your valuable members' email inboxes, since, a member must be "friends" with another member to send individual private messages to them. As stated above, I would do this as a last resort, as it may hurt some of your member engagement, especially on networks where commenting on each other's wall is a regular occurance, and is an important part of engagement between your members.
I hope you all find these tips as useful as I see them, and it helps you keep spam out of your members email inboxes! Have a great day everyone!