While migrating to Ning 3 I got a system notice that I exceeded the 100 GB storage of my Ning 3 plan (Ultimate). I have 203GB of data on my Ning 2 site and 500GB of storage, so that's never been a problem.
I emailed support and asked how much additional storage was. They don't offer extra storage a-la-carte, so I either need to delete data or upgrade to their Corporate plan at $500 a month, which has 1TB storage. Neither of those choices work for me.
I asked about exporting the site data but that's not an option:
All the data from the site can be saved only manually.
It means you can use copy&paste to copy the text and download the images from the site only by one.
We do apologize for this inconvenience but there are no tools for downloading the whole data from the site at once.
I was hoping to launch the new site before I turn 90 so doing things one by one won't work. And I'd have to rebuild everything back manually at the new site including the member's connection to each item.
They migrate Ning 2 to Ning 3 all the time, so why they can't give me my site a similar way? I'll need to hire a company to migrate it to the new system but there are a lot of companies that offer migration services to Buddypress, and at least one who migrates Ning to it and has written scripts.
When I joined Ning there was a backup tool, and that's how I expected to move if I needed to. The terms and conditions of the Ning 2 agreement say I own my data and do not say I have to grab it myself item by item if I wanted to leave. I never would have joined if it said that. But Ning management doesn't seem to remember their obligations under the Ning 2 agreement.
The Ning 3 Terms and Conditions are quite different. They still say that you own your data, but also say that they have no obligation to help you get it out or provide a way to do it.
It's the Hotel California clause: You can check out anytime you like, but you can never leave.
I'm not upset with Ning support. I love the Ning support crew. They really care and always do everything they can to help, without complaint. They always try their best to come through for their customers, and some have worked there since probably 2013-14.
But the owners of Ning need to rethink their position on this and give clients their data in a reasonable form if they need it.
I'm not holding my breath, so is there ANY reasonable way to export Ning 2 data in a usable form?