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  • Hello!

    Sometimes verification emails get into spam/junk folders, or they are being blocked by the email provider/company's firewall. In such cases, we usually offer to use an alternative google/yahoo email address, or temporarily disable an email verification. 

    Best regards,

    The NING Team

    • Yes, I temporarily disabled email verification, on the suggestion of Ning support. (no, it wasn't a spam issue). Thanks.

       

      • Hello Annabel!

        We are currently investigating the issue with undelivered emails further, and it would help us a lot if you provide us with email addresses (or at least the domains, like @gmail.com or @yahoo.com) of members who haven't received emails from us, the type of an email and date when it was supposed to arrive. 

        Best regards,

        The NING Team

        • Hi Anastasia,

          The person having problems with signup had an email address on btinternet.com, and the date and time was:

          On 25/01/2019 13:10,[ MH emailed the admin account as follows: ]   
          I am having problems with joining your organisation.
          Three times I have gone though the whole set up procedure
          and the message comes up telling me that I will get an email
          and then I can verify my email address. Then nothing there
          is no email from you.

           

          I have not had other such problems reported recently with signup.

          Hope this helps.

          Annabel

          • Hi!

            Thank you so much! This info will help us in resolving the issue. 

            Best regards,

            The NING Team

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