Dear Creators, please give me some perspective, I want you to tell me if I was handled correctly or if I am just emotional right now. Because I am on Super Sayan God Form of Anger right now and I am about to leave this Network right now drop my members and do something else with my life. In 5 seconds I went from a credit of $525.67 on my account to $300 plus dollars taken out of my bank account for I do not know what, all in one day at the end of the month like I have no bills. But that is not even the main issue.
I have been a member of this community for 7 years I have always paid for my networks top billing with less than 1,100 members. To some of you that’s crazy but whatever I have been happy. I even paid during the long hiatus and changes whatever. This brings me to today.
Today both my networks were taken down and I was left with a 404 message on both. It is amazing that fate would have this happen to me today as, I have just made an alliance with someone after a few years conversation and I was bragging of how reliable my site was, and why they should move to my platform. Well there goes a smack in the face as they were watching.
I was told it was because I did not pay. How is that possible when my credit card info is in the system when you start a NING site and you have to choose a plan, those are the beginning criteria. I believe there was a glitch on the NING side and instead of fixing it or giving me the courtesy of an email or call to discuss they just SHUT ME OFF. They say the system did it automatically. OK, well take some money from my credit right that’s what you think would happen, but no they wiped the credit and charged me $393 plus all in one day like I have no bills to pay at the end of the month.
You can read the transcript for yourself. We spent 2hrs on chat and he asked repeatedly do I want both of my networks on and me saying YES.
Once we did get it, he gave me this message and said I had to fix on my end.
Which the error was not on my end. And while I tried to figure out my settings that were made ohhh so many years ago, and write a response, He bailed on me while I was typing a response with screen prints so no confusion.
You tell me if I’m hot for no reason or if this was a huge FU to me and my network?
Why cant I get an email if their is an issue with payment?
Where is the Migration I was promised so im not eating these charges forever?
In customer service your loyal customers are not the ones that never have an issue, but the one that has an issue and you do your best to resolve it. Those are your loyal clients. Today me and my site was not valued.