We have had repeated problems with members trying to reset their password, and nothing happens when they click the link - no email. We have tried getting Ning Support to sort it out, and this fails too! They say they will send an email direct to the member with a link in the email for them to reset the password, but this email never arrives. Because it happens to several people, this can't be a spam folder issue.
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Ok, one of them has just got the promised email, so that problem is sorted.