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Chat doesnt work any more

Im using 3.0 chat, it never worked from the beginnig. Kind but usseful answers from the costume attention. Never seen the private chat options.Yesterdays a member deleted the last conversation and now nodoby can use the chat.Also in last days, we had the oportunity to discover that in the chat members recovered the original names (we ask them to not use the real names on the site) but the chat where showing the real names and not the nicks!!Im feeling very tired.I took my time to come back and disturb mu contacts to join the new ning, after 7 years off.Now I feel like sad and worried.Why can the leave us to use 2.0 until the finnish fixing loads tons of mistakes?!I really think it was a bad idea. Could any one recomend another place to migrate?** 3 weeks waiting for solution its too much.** Videos doenst play,** Its no possible to add a post forum from main page.** Facebook app doesnt work** People get the comunications hours late** and some time the caracters of the text publisher dissapear and doesnt let me see whats in the boxes.I want to read another thing than a kind apologize.

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Replies

  • This reply was deleted.
    • I saw tawk.to chat, so I will use this until I finnish the community by BuddyPress. Im dont think Ning will gonna solve all in short time!
      • This reply was deleted.
        • Wow Tim!! Im amazed with your info!!!! I will tell you more!!
    • Hi, Tim!

      I would like to clarify the situation with the Maintenance message on your network. Yesterday we have received over 30 spam complaints regarding the emails that you were sending from the network you have created on our platform (by the way your network is still on the trial). I should admit we have never received so many spam complaints in one day, as we can see your site from the start has been redirecting people out of our platform to approximately your site build on word press or somewhere else it doesn't matter. Such redirect is allowed however the spamming is not according to our terms and conditions you have agreed to when you have created the profile on ning.com. That's why we have had to block your network and sent you the warning message yesterday (please check the email box you have used to sign up) with the request to stop violating our policies and we still haven't heard back from you.

      Please be informed that such actions cannot be and wouldn't be tolerated if there would be no assurance that you would stop acting the same way we would have to block the access for you to our platform.

      Best regards,

      Ning Team.

      • This reply was deleted.
        • Hi there!

          We don't want to limit network creators where it's possible, and since today the absence of the limit wasn't an issue.

          Regarding the blockage, it's the necessary measure, in order to keep the platform properly working for our other customers. When the email is getting sent the receiver is tracking the IP address of the server from which the message has been sent, and if there a lot of spam complaints regarding the messages sent from the specific server it could be blocked for spam by the firewall of the receiver. You know it's really easy to append in that list and lots of efforts and time needed in order to be removed from there. So in order to prevent the issues with undelivered emails on other networks, we have had to block your network and contact you via email to obtain the explanations, and decide what to do next.

          The option to unsubscribe from receiving emails is available by default and there is the link in the email to do it, however, it would work only for the one network. Unfortunately, if there would be the way to block emails from all Ning network it could cause major issues, as the person could be the member of several sites based on our platform simultaneously. 

          By the way, we have replied to your email please check your inbox, also your network was unblocked.

          Best regards,

          Ning Team.

This reply was deleted.

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