Hi there,
I managed to put more than 40 people online to test the chat. I can guarantee that several were logged in, none of them were calling. Even explaining to them by whatsapp.
I did a local test. I connected in two different accounts in different browsers. I called the chat and nothing happened in the other. No sound, no warning. Nothing that showed any message has coming. Even though I have several people visiting the site, I can not call anyone in the chat. I already had more than 40 thousand acess on the site.
I see through google analyitics several people conect. How can we make the box open for members to see we're calling?
Other wise the chat will be empty.
Replies
Hi there!
Our admins have cleared a few things on our end, so could you please provide us with an update - do you receive chat notifications now?
Looking forward to your reply!
Best regards,
The NING Team
Hi,
I opened in two browsers. In Firefox it made a sound only when the chat window was open. if you minimize the window, it did not make any notification. The account that was open on Google Crhome, did not make any warning.
On mobile, no sounds only a red dot on the ballon. But it only happen , if I am online on mobile, If someone send me a mesage when I am offline, I dont get any warinning.
Would be possible to make it popup when I receive a mesage? Or live as Facebook?
Hi there!
Thank you for checking once again and clarifying. It was made intentionally to leave members a choice to "mute" all chat notifications with chat window being closed. But if a conversation window is open http://take.ms/omvIi you will still receive sound notifications.
Unfortunately, it`s not possible to set up push notifications with a custom code. But I will check if there is such an update in plans for the nearest future.
Best regards,
The NING Team
on mobile the chat notifications do not show
Hi,
The only problem is that I can not make it work even if there is lot's of people. No one get it. No one can notice there is a chat room or maybe there is someone calling.
I would love to be able to have the chat ping even when it is closed along with push notifications.
Hi there!
Don't you think the users should have the ability to mute completely all notifications from the chat if they don't wish to be disturbed by it? If not please confirm and I'll post the suggestion to change this functionality, however as this is not a big change the management would likely decide to attach it to the bigger task if they decide to implement it, and unfortunately, I cannot see any tasks related to the chat in the plan :-(
Best regards,
Ning Team.
Hi,
Like it is now once you minimize the chat it never show a notification again.
Hi there!
The chat should be opened only once, and if it hasn't been closed at the end of the last session it would be opened during the new session as well, so everything is needed is to make people notice the chat only once after they will start receiving notifications until the window is closed.
Best regards,
Ning Team.
Hi there,
As long the green light is on it must popup. Just like Facebook. Facebook is the way. People around the world nows how that work. just copy that. :)
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